Ratings based on 1,161 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Idaho falls
Posted 28 May 2024
Looking forward to another visit here
by A verified traveler from Rye
Posted 28 May 2024
We had a room in one of the towers which was smaller. Bathroom was a squeeze. Hallways and rooms need a bit of a facelift to keep uo
Comment from Hotel Management
28 May 2024 by Cheri D., Hotel Management
Thank you for sharing feedback about your stay. It allows us to identify areas that may need improvement. We wish you safe travels home.
by A verified traveler
Posted 28 May 2024
Bathroom is VERY small. Toilet sat low and shower was barely big enough for me to turn around. The shower curtain was inadequate. Water was all over the floor.
Comment from Hotel Management
28 May 2024 by Florijan M, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 27 May 2024
I unfortunately walked in to a convention going on and there was no notice. It was chaotic and noisy. My room had to be switched as once I settle in my room it became evident that the room beside me was being used for the conference and people were going in and out of it every 10-15 minutes. Wound up having to switch. They should have thought of that and assigned the conference rooms so it did not interfere with other travelers.
Comment from Hotel Management
27 May 2024 by Florijan M, Hotel Management
Thank you for your review!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Florijan M, Hotel Management
Thank you for your review !
by A verified traveler
Posted 21 May 2024
Very helpful people.
Comment from Hotel Management
21 May 2024 by Cheri D., Hotel Management
Thank you, we hope you enjoyed your stay.
by A verified traveler
Posted 21 May 2024
Took almost an hour to check in. They knew due to airport cancelations that there would be large crowd. You know this from history at ohare. Should have had adequate staff on hand. Folks werecall hepful especially shuttle drivers and engineers.
Comment from Hotel Management
21 May 2024 by Cheri D., Hotel Management
Hello, we apologize about the long check-in time. We certainly understand your frustration. Unfortunately, weather and flight cancellations are never expected or anticipated. We hope you were able to enjoy your time here and wish you safe travels back home.
by A verified traveler
Posted 21 May 2024
Room was ok. 45 minute long check-in line when I arrived.
Comment from Hotel Management
21 May 2024 by Cheri D., Hotel Management
Hello, we do apologize for the long wait to check-in. Unfortunately with the severe weather in the area the airport had cancelled numerous flights which caused the unexpected check-in delays as we worked to get as many people as possible checked in at the same time.
by A verified traveler
Posted 16 May 2024
Good, clean property and nice breakfast options. Staff is very nice and helpful.
The only thing I didn't like is the small bathroom and the shower area in the rooms.
Comment from Hotel Management
16 May 2024 by Cheri D., Hotel Management
Thank you so much for taking the time to share feedback about your stay.
by A verified traveler
Posted 12 May 2024
Event water in the room $4
Comment from Hotel Management
13 May 2024 by Cheri D., Hotel Management
Thank you for sharing feedback about your stay.
