Ratings based on 988 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Current condition is fairly old and often had problems with the room key working then not working. The property is under renovation so maybe it will be better in late 2025.
Comment from Hotel Management
29 May 2024 by Rick, Hotel Management
Thank you for taking the time to leave us your feedback. I am very sorry for the issues you encountered with your room key. I have shared your comments with our maintenance team to make sure this does not occur again. We are excited to complete our renovation and we look forward to seeing you again.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
22 May 2024 by Rick, Hotel Management
Thank you for your feedback. We hope you will visit us again soon during your next trip to the Chicagoland area.
by A verified traveler from Saugatuck
Posted 18 May 2024
Currently under renovation will be beautiful when completed.
Comment from Hotel Management
22 May 2024 by Rick, Hotel Management
Thank you for your comments. We were glad you enjoyed your stay with us and we are excited to be halfway done with our full renovation!
by A verified traveler
Posted 1 May 2024
Great stay
Comment from Hotel Management
3 May 2024 by Rick, Hotel Management
Thank you for taking the time to leave us your feedback. We were so happy that you enjoyed your stay and we hope to see you again during your next trip to the Chicagoland area!
by A verified traveler
Posted 28 Apr 2024
Some floors were renovated however one of group was put on a floor that was not. Old outdated rooms and musty. Room on 5th floor was nice except the constant humming from a pipe.
Comment from Hotel Management
29 Apr 2024 by Rick, Hotel Management
Thank you for taking the time to leave us your feedback. I am very sorry for the issues you encountered during your stay. We have shared your concerns with our management team to make sure we deliver the best possible guest experience
by A verified traveler
Posted 26 Apr 2024
Rooms were newly updated and clean. Only complaint I have is the construction that was going on early in the morning. Waking up to hammering sounds wasn’t pleasant. Otherwise hotel was decent for a quick trip.
Comment from Hotel Management
29 Apr 2024 by Rick, Hotel Management
Thank you for your feedback. We were glad you enjoyed our newly renovated and clean rooms. I am sorry for the construction noise you encountered while we complete our renovation. We have sleep kits available at the front desk for guests that include ear plugs for noise.
by A verified traveler
Posted 18 Apr 2024
Awesome facilities and staff
Comment from Hotel Management
19 Apr 2024 by Rick, Hotel Management
Thank you so much for your comments. We were so happy to see that you had a great stay with our staff and hotel. We hope you will visit us again soon!
by A verified traveler
Posted 18 Apr 2024
Awesome facility and staff
Comment from Hotel Management
19 Apr 2024 by Rick, Hotel Management
Thank you so much for taking the time to leave us your comments. We were so glad to see you enjoyed our awesome hotel and staff!
by A verified traveler
Posted 29 Mar 2024
carpeting in hallways not vacuumed. Under construction. Didn't clean our room unless we begged them to. Said don't clean rooms since covid.
Comment from Hotel Management
1 Apr 2024 by Rick, Hotel Management
Thank you for your feedback. I am very sorry for the issues you encountered during your stay. We have shared your comments with our housekeeping management team to make sure this does not happen again.
by A verified traveler
Posted 28 Mar 2024
Its good for this price. Easy to get on highway.
Comment from Hotel Management
1 Apr 2024 by Rick, Hotel Management
Thank you for your feedback. We were so happy to see you enjoyed your stay. We hope to see you again soon!
