Ratings based on 964 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Libertyville
Posted 21 May 2024
by A verified traveler
Posted 15 May 2024
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Comment from Hotel Management
16 May 2024 by Thomas, Hotel Management
Dear Thomas,First and foremost, we want to thank you for the inspiring feedback regarding our Hotel Cass an IHG Holiday Inn Express. It genuinely brings a smile to our face to learn that we exceeded your expectations. We are further thrilled that your experience was perfect from beginning to end, We appreciate you taking the time to share your experience and look forward to seeing you again soon.
by A verified traveler from laredo
Posted 12 May 2024
Service
Comment from Hotel Management
16 May 2024 by Thomas, Hotel Management
Dear IVONNEFirst and foremost, we want to thank you for the inspiring feedback regarding our Hotel Cass an IHG Holiday Inn Express. It genuinely brings a smile to our face to learn that we exceeded your expectations. We are further thrilled that your experience was perfect from beginning to end, We appreciate you taking the time to share your experience and look forward to seeing you again soon.
by A verified traveler
Posted 9 May 2024
Small room, phone not working, drain in bathtub and toilet not working properly. Not enough staff although they were very pleasant and tried to be helpful.
Comment from Hotel Management
10 May 2024 by Valeriia, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO - MAGNIFICENT MILE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 4 May 2024
Couldn’t check in
Comment from Hotel Management
8 May 2024 by Jaleel M, Hotel Management
Dear Sincere, Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We appreciate your feedback are currently looking into it. We would love the opportunity to welcome you back soon.
by A verified traveler
Posted 25 Apr 2024
The Staff was amazing, all queries were answered and our requests were accepted.
Property was well maintained and beautiful, I love the fact they carried the legacy of Cass Hotel.
Breakfast was very good, my daughter loved the Pan Cakes machine pushing the small pan cakes into the plate.
We will surely consider staying again.
Comment from Hotel Management
26 Apr 2024 by Jaleel M , Hotel Management
Dear Jamal, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
by A verified traveler
Posted 21 Apr 2024
Spend two nights with my husband and my two kids, breakfast was good, rooms are small but we don’t mind, the location was perfect for us.
Comment from Hotel Management
26 Apr 2024 by Jaleel M, Hotel Management
Dear Sarai, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
by A verified traveler
Posted 19 Apr 2024
The place is very accessible to tourist spots.
Comment from Hotel Management
20 Apr 2024 by Jaleel M. , Hotel Management
Dear Anthony,We appreciate the time you took to leave us a review! We hope to service you again soon!Best, Jaleel M.
by A verified traveler
Posted 17 Apr 2024
I like that the location is near everything I needed such as the train, shopping and restaurants. The only issue with the stay was the door to the room was almost impossible to open or close.
Comment from Hotel Management
20 Apr 2024 by Jaleel, Hotel Management
Dear Kari, thank you for taking the time to leave us a review! We hope to service you again soon.Best, Jaleel M.
by A verified traveler from Minneapolis
Posted 14 Apr 2024
I was under the impression I booked a room with two beds. My daughter and I got a very small room with a double bed. I had to get another room for myself, as, apparently there were no rooms available. $233 per room.
Shame on me. I should’ve cancelled and got a bigger better room elsewhere.
Comment from Hotel Management
15 Apr 2024 by Jaleel M. , Hotel Management
Dear Kenneth, We apologize about the inconvenience of not having an upgrade to a double available as we were sold out on the room type. Unfortunately, we had you booked for a single queen, and wish an upgrade could've been available to better your stay. We hope to have you back for a better experience with us! Best, Jaleel M.
