Ratings based on 995 Verified Reviews

3.8 out of 5
100% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Oct 2024
The staff was great and accessible
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Thank you for the great review, Derek! We're glad to hear you enjoyed your stay with us as well as our amazing staff. We hope to welcome you back again soon.
5 out of 5
by A verified traveler from Prosper

Posted 22 Oct 2024
Convenient and clean hotel. Only negative is that they were having construction. Staff was super friendly and welcoming. Rooms were clean and comfortable. The beds were great. We were right next to Northwestern campus and we felt that the hotel was in a clean, safe location. We were surprised by how many wonderful restaurants were in walking distance. We walked around Evanston and it's a quaint and beautiful town. Target and Whole Foods are minutes away.
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Ruby! We're glad to hear that you enjoyed your stay with us at Hilton Orrington and Evanston. We hope to have the opportunity to welcome you back again soon.
2 out of 5
by A verified traveler

Posted 16 Oct 2024
There is no parking
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Pauk. We're sorry we fell short of your expectations. We hope to have the opportunity to welcome you back again soon.
5 out of 5
by A verified traveler

Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Thank you for the great review, Jain! We hope to welcome you back again soon.
2 out of 5
by A verified traveler

Posted 15 Oct 2024
Apparently this hotel is under renovation and I clearly did not get a renovated room. I was in room 324 which was about as bare as a hospital room - had a non-functional curtain for a closet door and a window AC unit that obscured any view and rattled and whistled all night. Also beware of understaffed valet if you decide to park. Although very polite, it took more than 20 minutes to get my car each morning.
Comment from Hotel Management
16 Oct 2024 by Hotel Management , Hotel Management
Thank you for taking the time to review us, Jennifer. We value your feedback and will take the necessary steps to improve our guest experience. We hope to have the opportunity to serve you again once our renovations are complete for a new experience.
5 out of 5
by A verified traveler

Posted 10 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Thank you for the great review, Bernard! We're glad you enjoyed your stay with us, and we hope to welcome you back again soon.
5 out of 5
by A verified traveler

Posted 9 Oct 2024
Valet was always very friendly & efficient.
Comment from Hotel Management
10 Oct 2024 by Justin M, Hotel Management
Thank you for your feedback! We will pass this along to our valet team. Thank you for staying with us and look forward to welcoming you back soon!
5 out of 5
by A verified traveler

Posted 30 Sep 2024
Great hotel in a nice location! Highly recommended to anyone visiting Evanston!
Comment from Hotel Management
3 Oct 2024 by -Ronald , Hotel Management
Thank you Sophie! We loved having you and cannot wait to welcome you back to Hilton Orrington!
1 out of 5
by A verified traveler

Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Ronald , Hotel Management
Hello Yijin, We are sorry to hear that we fell short on meeting your expectations. Could you please provide us with areas where we could improve? Thank you!
3 out of 5
by A verified traveler

Posted 26 Sep 2024
Excellent bedding and pillow. However the insulation of room is too bad. I could hear people chatting loudly for 2 nights in the hallway and upper level early at 5:30- 6am.
Comment from Hotel Management
30 Sep 2024 by Ronald, Hotel Management
Hello, Sylvia! We love to hear that you enjoyed the bedding and pillows! If you would like we could send the link to purchase these items. I do also want to apologize for the noise disruptions that you experienced during your stay with us here at Hitlon Orrington / Evanston.