Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The room was not satisfactorily clean. The carpet was stained but worst was the floor tiles in the shower were stained and moldy. This could have been easily cleaned by scrubbing or chemicals but for some unknown reason, was severely neglected. The shower head was also so badly caked and clogged in lime the water would not spray in a stream.
As an honors member knowing the high Hilton standards of excellence, I would hope Hilton corporate would disassociate with this hotel until its standards come up to what a Hilton should be.
by A verified traveler
Posted 25 May 2024
It was clean and comfortable.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Thomas. We hope you enjoyed your stay with us, and we look forward to hosting you again soon.
by A verified traveler
Posted 19 May 2024
Property was under construction and was not aware when I booked - No discount was offered due to the inconvenience-We got woken up by a drilling noise on Saturday at 7:15 am- Water was turned off on&off fr 2 days during our stay - Room was not clean properly while we were out- Bathroom was super small - I’m a Hilton honors member and travel once per Month and never experienced this- For a $360 room I was SUPER disappointed -
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At the Hilton Orrington, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
by A verified traveler from Briarcliff Manor
Posted 15 May 2024
Took awhile for shower to get warm. Otherwise, no complaints. Would have liked a shower cap with a luxury suite
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Kim! We hope you try us again on your next visit.
by A verified traveler
Posted 10 May 2024
Good staff and property was ok
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Rosa Maria De Castro! We're so glad to hear our staff was pleasant and hope you try us out again soon.
by A verified traveler
Posted 28 Apr 2024
Property was understaffed and room was outdated. Also our room was next to the heating, cooling system extremely noisy.Will never go again
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At the Hilton Orrington, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
by A verified traveler
Posted 21 Apr 2024
Excellent historic hotel. Great location for Northwestern events. Friendly and helpful staff.
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Thank you for the great review, Patrick! We're so glad you enjoyed your stay and the location. We hope to see you again soon.
by A verified traveler
Posted 25 Mar 2024
bathroom was quite small and uncomfortable to navigate.
Comment from Hotel Management
30 Mar 2024 by Billy Burrage, Hotel Management
Thank you for your feedback and visiting us here at our location. We apologize for the inconvenience caused. We're currently undergoing a renovation and our rooms will be design differently to accommodate our guest needs. We look forward to your next stay.
by A verified traveler
Posted 24 Mar 2024
Valet service was wonderful. Entire staff was incredibly friendly and helpful. Will definitely recommend to others who may stay in the area.
Comment from Hotel Management
30 Mar 2024 by Billy Burrage, Hotel Management
Thank you for your rating and feedback. We appreciate your business and look forward to your next visit. I'll be sure to share your review with our staff.
by A verified traveler
Posted 12 Mar 2024
Awful
Comment from Hotel Management
12 Mar 2024 by Billy Burrage, Hotel Management
Hello, JenniferWe truly appreciate your feedback and would like to speak more regarding your stay and get a better understanding of what took place. Feel free to contact the hotel and speak with a manager or supervisor. We thank you for your business.
