Ratings based on 998 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Cleanliness
Comment from Hotel Management
28 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago! We are very glad to know that you enjoyed your stay and appreciated the cleanliness of the hotel.We hope to welcome you back so we can serve you in the true spirit of hospitality for which Hiltons are known for.Hilton Chicago Team
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your positive rating. We hope to exceed your expectations on a return visit. Hilton Chicago Team
by A verified traveler
Posted 23 May 2024
There was no house keeping or room service cleaning the beds and all
Comment from Hotel Management
23 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We apologize for the inconvenience caused to you by the lack of cleaning service as mentioned in your comments. This is not the normal high standard of service that we provide.We will address your concerns and ensure that they corrected. We hope to welcome you back and exceed your expectations.Hilton Chicago Team
by A verified traveler
Posted 22 May 2024
Very nice staff and room was clean and comfortable. Excellent breakfast buffet.
Comment from Hotel Management
23 May 2024 by Hilton Chicago, Hotel Management
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We are sorry to see your low rating and for not meeting your expectations. We would like to discuss the dissatisfaction you experienced with our property condition and facilities.Please contact our Front Office Managers at your earliest convenience so they can address your concerns.We look forward to hearing from you.Hilton Chicago Team
by A verified traveler
Posted 21 May 2024
Best location and amenities for a work trip
Comment from Hotel Management
23 May 2024 by Hilton Chicago, Hotel Management
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your feedback. We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team
by A verified traveler
Posted 19 May 2024
Great looking property, but poor staffing at checkin seemed inexcuseable. Many empty stations and an average time of 7 minutes per guest eesulted in a l I e that flowed out into the hallway.
Comment from Hotel Management
20 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your feedback. We are sorry for disappointing you with the check in experience. Please know that we will address this with our leadership and team for corrective actions.We hope to provide you with a better experience on a return visit. Hilton Chicago Team
by A verified traveler from Little neck
Posted 19 May 2024
This location has nice ocean view and a couple place to eat
Comment from Hotel Management
20 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. It is great to know that you appreciate our convenient location. We are glad that you enjoyed the view and places to eat.We hope to welcome you back so we can exceed your expectations.Hilton Chicago Team
by A verified traveler
Posted 18 May 2024
It was in an area where it was easy to go walking to other places
Comment from Hotel Management
20 May 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Guest satisfaction is important to us, so we are disappointed to learn that we did not meet your expectations. We are glad that you appreciated our convenient location and hope to welcome you back for a better experience.Should you want to share about your stay experience, please contact us at your earliest convenience. Hilton Chicago Team
