Ratings based on 1,238 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Worth
Posted 28 May 2024
Nice staff.
Comment from Hotel Management
28 May 2024 by Hampton Team , Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff to be nice during your stay. Providing exceptional service with a smile is what we strive for, and we're delighted that our team made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back to soon!
by A verified traveler
Posted 27 May 2024
Comfortable room/bed, clean, pool/hot tub nice. Well maintained. Staff very friendly and helpful. Breakfast was great. Great stay, would stay again.
Comment from Hotel Management
28 May 2024 by Hampton Team , Hotel Management
Thank you immensely for taking the time to share such a glowing review of your recent stay with us! We're overjoyed to learn that your experience was nothing short of exceptional.It's wonderful to hear that you found your room comfortable and clean, and that you enjoyed our pool and hot tub facilities. Maintaining a high standard of cleanliness and comfort for our guests is something we take great pride in.We're especially thrilled to hear that our staff left a positive impression on you. Providing friendly and helpful service is at the core of what we do, and we're delighted that our team was able to enhance your stay.We're also pleased that you enjoyed our breakfast offerings! We strive to provide a delicious and satisfying start to your day.Thank you once again for choosing to stay with us, and for your kind words. We would be absolutely delighted to welcome you back for another great stay in the future.
by A verified traveler
Posted 26 May 2024
Water dropping from the ceiling near the window. Not sure it is drain malfunction of the air conditioning unit on the upper floor or rain leak...
Comment from Hotel Management
26 May 2024 by Hampton Team, Hotel Management
We apologize for any inconvenience you experienced during your stay. Ensuring the comfort and safety of our guests is our top priority. We take your feedback seriously and will investigate the issue immediately. Our maintenance team will thoroughly inspect both the air conditioning unit and the window area to identify and rectify the source of the water leakage. Please rest assured that appropriate measures will be taken to prevent recurrence. We appreciate your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 24 May 2024
Convenient close clean
Comment from Hotel Management
25 May 2024 by Hampton Inn O'Hare , Hotel Management
Thank you for sharing your experience with us! We're thrilled to hear that you found the Hampton Inn O'Hare to be convenient, close, and clean during your stay. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could meet your expectations. Our team works hard to maintain a clean and welcoming environment, and it's fantastic to hear that our efforts were appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels!
by A verified traveler
Posted 24 May 2024
The staff was super friendly, and the hotel was very clean.
Comment from Hotel Management
25 May 2024 by Hampton Inn O'Hare , Hotel Management
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at the Hampton Inn O'Hare. Our team takes great pride in providing exceptional service, and it's wonderful to know that our friendly staff made your experience memorable. Maintaining a clean and comfortable environment for our guests is also a top priority for us, so we're thrilled that you found the hotel to be very clean. Your feedback means the world to us, and we can't wait to welcome you back for another enjoyable stay in the future. Safe travels!
by A verified traveler
Posted 24 May 2024
Wonderful front desk staff. Super kind and helpful.
Comment from Hotel Management
25 May 2024 by Hampton Inn O'Hare , Hotel Management
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our front desk staff made such a positive impression on your stay. Providing exceptional service and creating a welcoming atmosphere for our guests is always our priority, and it's wonderful to hear that our team's kindness and helpfulness enhanced your visit. Your kind words mean a lot to us, and we look forward to welcoming you back to the Hampton Inn O'Hare for another fantastic stay in the future! If you need anything at all, don't hesitate to reach out. Safe travels!
by A verified traveler
Posted 22 May 2024
It’s an airport stopover in a major hub. It was fine for the money and convenience
Comment from Hotel Management
22 May 2024 by viviana, Hotel Management
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be a convenient and good value option for your airport stopover. We strive to provide our guests with comfortable accommodations and hassle-free stays, and we're glad we could meet your expectations. If your travels bring you back to the area, we'd love to welcome you again for another pleasant stay.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Vianney, Hotel Management
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you faced with the virtual card and the prolonged duration of your phone call. Your feedback is invaluable in helping us improve our services.We have noted the issue with the 16 exchange fee and are currently reviewing it. Your loyalty means a great deal to us, and we are committed to delivering a better experience moving forward.Please do not hesitate to reach out to us if you have any further concerns or require assistance. We are here to help.Warm regards,
by A verified traveler
Posted 20 May 2024
The front desk day shift staff were excellent.
Comment from Hotel Management
21 May 2024 by Hampton Inn O'Hare , Hotel Management
Thank you so much for your kind words, we greatly appreciate it. We hope to see you again soon!
by A verified traveler from Miami
Posted 20 May 2024
There’s no free WiFi. It is only provided if you sign up for the loyalty program for Hilton.
Comment from Hotel Management
21 May 2024 by Vianney M, Hotel Management
We're sincerely sorry to hear about your experience. While we're thrilled you appreciated the cleanliness of our facilities, we understand the importance of connectivity during your stay. We apologize for any inconvenience caused by our WiFi. We offer complimentary wi-fi to all of our guests as a way to thank our valued guests for their continued support. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to enhance our guest experience. If there's anything else we can assist you with, please don't hesitate to let us know.
