Ratings based on 1,047 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The room was moist and smelly. The bathroom door didn’t even close or have a latch to close. At 830 there was some drilling noise that woke us up. Overall would not come back or recommend.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Stephanie, we're truly sorry to hear about the less than enjoyable circumstances you experienced during your stay. It's disappointing to know the condition of your room was not up to par, and we apologize for the inconvenience caused by the unexpected noise in the morning. We'll certainly share your comments with our colleagues for improvement. We hope to have the chance to serve you better in the future.
by A verified traveler
Posted 7 May 2024
It's location is fabulous
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Clare, it's wonderful to hear that the location of Hampton Inn Chicago Downtown/N Loop/Michigan Ave worked perfectly for you. We appreciate your review and hope to welcome you back in the near future.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Woubishet, thank you for choosing the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're delighted that your experience was positive and appreciate you taking the time to rate us. We look forward to providing you with future exceptional stays.
by A verified traveler
Posted 30 Apr 2024
Enjoyed the hotel and staff. Walkable and safe area.
Did not like the fitness center needs an upgrade.
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Beth Ann, it's fantastic to hear you enjoyed your stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave and found our location to be safe and easily walkable. We value your feedback on the fitness areas and will bear this in mind for our future upgrades. We hope to have the chance to welcome you back for an even better experience next time.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for this excellent rating, Maria!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave! We'd love to host you again someday for yet another unforgettable visit.
by A verified traveler
Posted 15 Apr 2024
The location is great!!! However; my room 1507 was not clean. The bed/ pillow sheets have not been changed for a longggg time. There was some type of lipstick on my pillow. The showers didn’t work good either
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Lily, thank you for sharing your experience. It's fantastic to hear that our strategic location in the city met your expectations. However, it's regrettable that we fell short when it comes to cleanliness and the functionality of amenities. Quality control and customer satisfaction are of the utmost importance to our team, and your feedback is crucial in helping us improve. We hope to have another opportunity to enhance your stay in the future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Sally, we're thrilled to see your high rating following your stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. It's wonderful to know we fulfilled your expectations. We eagerly await your return for another exceptional experience.
by A verified traveler from Westby
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Thanks, Brian! It's outstanding your time at Hampton Inn Chicago Downtown/N Loop/Michigan Ave was fantastic. We can't wait until your next visit!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Sarah, it seems that your recent visit was a mixed experience, as indicated by your rating. We value your feedback, and invite you to share further information if you wish, so we can work on providing a more fulfilling experience next time. Your insights help us enhance our guest experience. Here's hoping to have another opportunity to serve you better in the future.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
We appreciate the feedback, Heather.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
