Ratings based on 998 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Everything was fine except a small roach flew across my face in the bathroom lmfao😭
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 27 Apr 2024
I like the rooms
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Abraham, We are thrilled to hear that you enjoyed the rooms at Extended Stay America! Your comfort is our priority, and we are delighted that you found our accommodations to your liking. We strive to provide a pleasant and memorable experience for all our guests, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 16 Mar 2024
Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free and convenient and they take pets but unless nothing else was available I wouldn’t stay again.
Comment from Hotel Management
18 Mar 2024 by Hotel Management, Hotel Management
Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management
by A verified traveler
Posted 10 Mar 2024
by A verified traveler
Posted 30 Dec 2023
Very nice person behind the desk. Very helpful and friendly. Room was clean. Free parking. No complaints at all!
by A verified traveler
Posted 19 Nov 2023 on Hotels
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 21 Oct 2023 on Hotels
by A verified traveler
Posted 10 Oct 2023
There was a blood stain on the sheet and there was no shampoo or conditioner. Really bare bones.
Comment from Hotel Management
13 Oct 2023 by Hotel Management , Hotel Management
Dear Meaghan, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the sheet in your suite. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. Your concerns will be shared with our team, and we will take the necessary steps for improvement. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
