Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Staff was helpful and professional
Comment from Hotel Management
28 May 2024 by RH, Hotel Management
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Donald, thank you for your stellar review of Crowne Plaza Chicago West Loop, an IHG Hotel. The team is delighted you enjoyed your stay. We're looking forward to your next visit!
by A verified traveler
Posted 21 May 2024
Everything was great!
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Janell, thank you for your enthusiastic feedback! We're delighted to hear you enjoyed your stay at Crowne Plaza Chicago West Loop, an IHG Hotel. Our team looks forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
Clean, good restaurants and stores near by.
Could hear a lot of street noise and ambulances all night long
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Natalie, thank you for taking the time to share your feedback. It's great to hear that you enjoyed the cleanliness of the hotel and found the nearby restaurants and stores convenient. We regret any inconvenience caused by the street noise. We hope to welcome you back to Crowne Plaza Chicago West Loop for an even better experience on your next visit.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Bryan, thank you for your high rating! The team at Crowne Plaza Chicago West Loop, an IHG Hotel, is delighted you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 May 2024
Excellent service
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Jacquelynn, it's wonderful to hear that your experience at Crowne Plaza Chicago West Loop was marked by remarkable service. Your positive feedback is a great testament to our team members' dedication and passion. We look forward to hosting you again.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, Elizabeth!We're delighted your time at Crowne Plaza Chicago West Loop, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
by A verified traveler
Posted 5 May 2024
The hotel is clean and I love that it did not have a funky smell at all like some hotels I’ve stayed at. The beds were so comfy and the check in and check out process was smooth and the staff nice and friendly.
Proximity to 90 worried me with having a patio but with the door closed you couldn’t hear the highway traffic at all!
What I didn’t care for was the deposit for “incidentals” which is outlined as mini bar, parking and “etc”….we did not use parking as we came in on the train. Also, absolutely no mini bar was in the room we booked. Also, we would have had to leave the hotel for any food so it was nice that Walgreens is right there for snacks and Fresh Market immediately across the street. The bar/restaurant is evidently closed on weekends, which is odd but I’m sure there is a reason.
We were not informed if there were any amenities like a pool or fitness center so I assume there isn’t either. Also the TV selection left a lot to be desired so thankfully my daughter and I were too exhausted to care when we got into our room.
Also, I just received an attempt to charge my card directly from the location for $15 more dollars than I paid to Expedia (card I used at the property for my deposit) even though I used a different card when paying Expedia directly for the room.
I would stay here again due to proximity to Union Station, the beds, friendly staff and how quiet our stay was however I know for next time to come more prepared with snacks once we are in for the night.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Nicole, we appreciate your detailed feedback from your stay at Crowne Plaza Chicago West Loop, an IHG Hotel. It's excellent to hear that you found our location convenient and the facility well-kept and odor-free. We're also thrilled you enjoyed our accommodating check-in/check-out process and our courteous team members.However, we understand that there were some aspects of your stay which didn't fully meet your expectations. We truly apologize if there were any misunderstandings about additional charges and we'd be happy to clarify these for you. We note your comments regarding lack of information on potential hotel amenities and the bar/restaurant schedule as these are areas we can improve upon.Please know that we are doing our utmost to enhance our communication and ensure a better experience for our guests in the future. Looking forward to providing you with a more pleasant stay during your next visit.
by A verified traveler
Posted 5 May 2024
Nice hotel.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Justin, thank you for the great review. We're thrilled to know you enjoyed your stay at the Crowne Plaza Chicago West Loop, and look forward to the pleasure of welcoming you back in the future. Safe travels!
by A verified traveler
Posted 3 May 2024
I liked the location but the price was exorbitant
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Khaalib, it's great to hear you appreciated the Crowne Plaza Chicago West Loop location. We understand concerns regarding pricing, but please know we strive to provide an experience worth every dollar with our amenities and service. Thank you for your feedback, and we hope to welcome you back again soon.
