Ratings based on 1,666 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Great location where everything is walking distance!
Comment from Hotel Management
12 May 2024 by Nikalette, Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 11 May 2024
The staff was amazing ! And it dog friendly for no extra charge. Small room but very convenient for the one night stay we had. Only down side would be the elevator, really only one to use for the side of the hotel we stayed and took a very long time and was always full so had to wait for another one that was available. I eventually took the stairs down and was on the 24th floor. Also no refrigerator available or microwave. But they do have free water and coffee, the second floor was the highlight of it all. Great stay !
Comment from Hotel Management
11 May 2024 by cq, Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Raina A , Hotel Management
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.
by A verified traveler
Posted 7 May 2024
Fantastic location. It was great to be able to walk to most places. We liked the printout of suggestions for places to eat. Coffee available in Club Lounge was good, but it would have been nice to have tea and coffee in rooms. Staff were great. Good value for money in a big city. We would definitely stay again.
Comment from Hotel Management
7 May 2024 by Nikalette, Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by CQ, Hotel Management
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.
by A verified traveler
Posted 4 May 2024
Close to downtown, train stations and everything.
Comment from Hotel Management
4 May 2024 by Raina A , Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by CQ, Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 3 May 2024
Everything was amazing, the only issue was the rudeness off the valet manager. The valet team was all polite, and a pleasures to see every morning and evening.
Comment from Hotel Management
4 May 2024 by CQ, Hotel Management
I'm so sorry to hear you had issues with the valet management, but thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 1 May 2024
Outstanding service. Friendly. Quick replies and help. Very clean. Easy check in. Easy check out. Fantastic location. Zero complaints.
Comment from Hotel Management
2 May 2024 by CQ, Hotel Management
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
by A verified traveler
Posted 30 Apr 2024
The bed was concave and very uncomfortable. The room was smaller than expected. Maid service only if requested. So if you have a coffee pot in your room don't expect refills unless you specifically call and ask.
Comment from Hotel Management
1 May 2024 by Guest Experience Manager , Hotel Management
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.
