Ratings based on 2,126 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fajardo
Posted 22 May 2024
Buena Ubicación
by A verified traveler
Posted 20 May 2024
Upon checking into our room at the Aloft property the initial manager at the desk was very professional and hospitable with us. However, once we stepped foot in our room it smelled very strongly of marijuana. So much so that the hotel staff had to come up and run an ionizer for a couple of hours to get rid of the smell. We could not be in the room for the time it took to deodorize the room. Wondering if we could be compensated in some way, for the inconvenience?
Jennifer Wesley
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jennifer,Thank you for bringing this to our attention. We are pleased to hear our check-in team was professional and hospitable. It is regrettable that your room did not meet expectations initially. Your experience will be reviewed by our management team.
by A verified traveler
Posted 19 May 2024
I loved the consistency in housekeeping
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
David, thank you for sharing your positive experience at Aloft Chicago Mag Mile! The team is delighted to hear you appreciated the consistency in housekeeping. We hope to welcome you back soon.
by A verified traveler
Posted 19 May 2024
Good hotel. Easy walking distance to many destinations
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Manoj, thank you for your kind feedback. Aloft Chicago Mag Mile is delighted to hear that you had a pleasant stay and appreciated the convenient location. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 18 May 2024
It was very clean and very nice stay for the price.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Kelly, our team at Aloft Chicago Mag Mile is thrilled to hear you enjoyed your stay and found everything to be clean and a great value. We're looking forward to welcoming you back!
by A verified traveler
Posted 17 May 2024
Everything was great about this hotel. Only thing is the WiFi was spotty, which I think they were upgrading. And wish the shower floor was well cleaned. Felt a little slimy. Despite those 2 things, everything else was great! Will stay there again.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Janell!We're pleased to hear that you have fully enjoyed your stay at Aloft Chicago Mag Mile, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A verified traveler
Posted 16 May 2024
We were very disappointed in the pricing of the accommodation. Our first night was at $144 and our second night was at $272 for the same room. One would imagine that you could accommodate a guest for two consecutive nights at the same price and we are Marriott members. The first night was the smallest king size room we have ever been in. Because of that we moved to a two queen bed room for the next night which was better in size but the furnishings in both rooms are bargain basement minimalist/IKEA quality. These are two person rooms and 2 paper cups were provided. So one had to have a glass of wine/brush your teeth/make yourself a coffee in the morning in the same paper cup.
The whole hotel did not smell good, particularly the house we were yelled at.
Upon arrival, we were yelled at by the parking attendant as we tried to check in. When we went out to retrieve our bags again, he was very confrontational. When we went out to retrieve the car to move it to the parking garage he was very confrontational. He also said he did not know where the cars were going to be parked even though that is his job as the valet.
Our experiences at Marriott on our 7 night road. trip (including Sault Ste. Marie, Ontario, Winnipeg Manitoba, Minneapolis, Minnesota ) were very good until this property in Chicago. We would not recommend it and we would never go back.
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Peter,Thank you for taking the time to share your feedback. The differences in room rates can be influenced by various factors. We're sorry to hear that you weren't satisfied with the room size and furnishings.We regret that you experienced issues with the amenities and encountered an unpleasant smell. It is essential for our team to hear about your interaction with the parking attendant, as this is not the level of service we strive for.Your feedback is valuable, and we will be addressing these concerns internally to improve our future guest experiences.Safe travels on your future journeys.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Kristi!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Aloft Chicago Mag Mile. Thank you and have a wonderful day!
by A verified traveler
Posted 15 May 2024
The shower was terrible. It was flat, shower curtain was three inches above the floor. Had to place towels to keep water from flooding the bathroom.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Zuko, thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the shower setup. Your insights will help us make necessary adjustments. We hope you will consider staying with us again in the future.
