Ratings based on 1,796 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Francisco was the best front desk attendant I’ve ever had the pleasure of meeting. it was clear you could tell he really cared about the guest and that was very appreciated. He made our experience 10 times better.
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
Thank you so much for your feedback. We greatly appreciate it. Cheers!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Helen, Hotel Management
Thank you for your review. We appreciate your feedback.
by A verified traveler
Posted 27 May 2024
Great staff members, beautiful and clean hotel. Location was wonderful & very convenient
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
Thank you so much for your feedback. We greatly appreciate it. Cheers!
by A verified traveler
Posted 26 May 2024
Photos of room on page where a little deceiving
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
Thank you so much for your feedback. We greatly appreciate it. Cheers!
by A verified traveler
Posted 24 May 2024
Was expecting for a 4 star rated hotel. Furnishings were nice, but looked/felt basic. TV reception in the bedroom was patchy, with some channels not working that were in the lounge. Overall its a nice place, the art instalations were v cool.
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
Thank you so much for your feedback. We greatly appreciate it. Cheers!
by A verified traveler
Posted 24 May 2024
Not very good experience
by A verified traveler
Posted 23 May 2024
Excellent location and experience
Comment from Hotel Management
23 May 2024 by Rebecca, Hotel Management
Thankyou, Rodolfo, for the 5 star review! We are so happy to hear you had a great stay nd hope you will come back and stay with us again soon!
by A verified traveler
Posted 22 May 2024
Best location
Comment from Hotel Management
23 May 2024 by Rebecca, Hotel Management
Thank you, Alberto, for the 5 star review! We are so happy to hear that you loved your stay with us and hope you will come back again soon!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Rebecca, Hotel Management
Rita-Thank you for taking the time to complete a review. Please reach out directly should you want to discuss your stay further.Best, Rebecca
by A verified traveler
Posted 20 May 2024
We had a very good stay with 21C! Although there were a couple of hiccups with check-in -- the room was missing washcloths and TP when we arrived -- that was fixed promptly when we called the front desk. For the rest of the stay, we had no issues whatsoever. The staff was friendly, the room was cleaned well each day during our stay, the art gallery in the lobby was a unique touch, and the beds were very comfy. The property is located in a safe/walkable area which was super important to us and was surprisingly quiet. I took a star off the property condition. I think the hallways could use better lighting and decor, and the elevator was small and would sometimes make some questionable noises. I would stay again!
Comment from Hotel Management
23 May 2024 by Rebecca, Hotel Management
Jenna-Thank you for the kind review! I am so sorry to hear about the initial issue you encountered but glad to hear we were able to rectify that quickly and you were able to have a great stay thereafter. We hope that you will come back and stay with us again soon!
