Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Average Stay if you are not Fussy
Posted 28 Jun 2023 on HotelsThe room is a bit rundown: door lock can’t be closed, dusty surfaces, cigarette smell even though it’s a non-smoking room. Poor cleanliness too: hair around the basin, and worst is the anti slip mat in the shower area (the bottom of the mat is full of mould and bacteria). Otherwise, view from the room is superb, overlooking the park and quiet.
Comment from Hotel Management
30 Jun 2023 by Jin Jin Hotel General Manager , Hotel Management
Dear Guest,Thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the Room Cleanness/ facilities and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while stayingwith us. We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you!Sincerely,Jin Jin Hotel General Manager
by A verified traveler
Posted 24 Dec 2019 on Hotels
by A verified traveler
Posted 30 Nov 2019 on Hotels
by A verified traveler from England
Posted 19 Oct 2019
Special thanks to restaurant supervisor Nancy, for her warm and welcoming personality, knowledge and professional attitude of the very highest standard. I hope the management recognise what an asset they have.
by A verified traveler from Virginia
Posted 30 Sep 2019
The restaurants did not have many vegetarian dishes or options available. Some "vegetarian" dishes were flavored with bacon! You might want to consider at least some vegetarian options from the menu--not necessarily the buffets.
by A verified traveler
Posted 10 Sep 2019
by A verified traveler from NYC
Posted 21 Aug 2019
Great hotel, great staff. The amenities I used were top notch. The gym and locker rooms were clean and spacious. The "cafe" in the lobby courtyard is beautifully landscaped and the breakfast buffet is well stocked, fresh and tasty. The room was large, clean and well appointed. Service at all levels was pleasant and helpful, even through language barriers (I speak only two words of Chinese). I highly recommend becoming and IHG member if you haven't already. The perks are real. Our deluxe room (1 step up from basic) was on a club floor with a nice view, large bathroom, comfy bed and pillows. I didn't wake up with neck or back ache once (rare) even after miles of daily walking. Taxi service, lobby ATM and cash exchange machines, nearby restaurants and convenience stores- it may not be the center of Chengdu, but it's a great location and very convenient. I'd 100 percent recommend this hotel and it's staff
by A verified traveler
Posted 10 Jan 2019 on Hotels
The Ventilation system in room is bad; could smell smoking from other rooms; and the room temp set at 23C but was extremely hot and stuffy with smell of smoke the whole time
by A verified traveler from Toronto, Ontario
Posted 28 Oct 2018
Nice hotel but we had a lot of problems with the room and the staff, who did not speak any English just had very little customer service expertise. Too bad, could be a great hotel.
by A verified traveler
Posted 22 Oct 2018 on Hotels
