Ratings based on 24 Verified Reviews
3.9 Room cleanliness
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
11 Apr 2024 by O, Hotel Management
Thank you Jacob
by A verified traveler
Awful mattresses.
Posted 20 Feb 2024 on HotelsThe general facilities were good, but overshadowed by the awful mattresses that allowed us only a few hours of broken sleep when the springs poked you on an unsupportive mattress through the night.
On the Saturday after the first night when complaining I was told there was nothing that could be done before Monday which was our checkout day.
It was a very black mark on an otherwise decent room, but being able to sleep is really important as it did affect everything we had planned as we're so tired all weekend.
Comment from Hotel Management
20 Feb 2024 by O, Hotel Management
Sorry to hear about the mattress issues. We will investigate
by A verified traveler
Posted 18 Feb 2024 on Hotels
General stay was good, hotel was nice and clean. However access was a pain due to the dedicated app they use to access the property. I never initially received the email for activating and nor did anothe couple. Which led to a bit of a wait. Stay lets quickly remedied this however.
Comment from Hotel Management
19 Feb 2024 by O, Hotel Management
Thanks Kyle
by A verified traveler
Posted 11 Feb 2024
The only issue was the overwhelming smell of smoke when you enter the apartment. The actual property was great for what we were looking for. Close to the centre of Cheltenham, walking distance to lots of restaurants and plenty to do. Space was clean and comfortable but we could not get passed the smell every time we entered the apartment.
Comment from Hotel Management
12 Feb 2024 by O, Hotel Management
Thanks Emily. That should never happen, but some people don't always have the respect we would hope for.
by A verified traveler
Posted 9 Jan 2024
The property is a good property! However the tv was coming off the wall! The Wi-Fi didn’t work! The shower was blocked and water kept rising when taking a shower! We had to wait a while for the water to go down before the other person could use it! The kitchen sink was leaking
Comment from Hotel Management
16 Feb 2024 by O, Hotel Management
It would have been great if you would have brought any of these to our attention during your stay so we could resolve. But you didnt.
by A verified traveler
Posted 14 Jul 2023 on Hotels
Comment from Hotel Management
5 Aug 2023 by O, Hotel Management
Thanks Charlie
by A verified traveler
Posted 2 Apr 2023
Small but everything present. No instructions as to get heating on but we did get radiator working - towel rail not so much. Bed mattress not high end. The physical key fob in apartment did not open the door - phone key worked well.
Good central location.
Comment from Hotel Management
2 Apr 2023 by O, Hotel Management
Thanks Paul
by A verified traveler
The perfect stay
Posted 24 Oct 2022 on HotelsA perfect stay really nice apartment with cooking facilities , washing machine iron etc. Also right in the heart of town with paid parking 5 mins walk away.
Comment from Hotel Management
24 Oct 2022 by o, Hotel Management
Thanks for the lovely feedback Alan
by A verified traveler
Very noisy nightclub disturbance
Posted 4 May 2022 on HotelsFirst impressions were good. Neat little studio, modern decor, clean, well lit corridors, good entrance security system.
We were there for 4 nights. The bed was extremely uncomfortable - the two mattresses were terrible and need replacing. Also they were put together to make a double bed, but there was a hard raised ridge in between the two. The worst bed I have ever had in a hotel.
For 3 nights out of the four, we were kept awake until 4pm, as there is a nightclub adjacent to the property which had loud music blaring and people screeching and shouting in the street until well after the 3am closing time. Even though we were on the second floor the noise was extremely loud and intrusive. It is very unfair to let these flats knowing that this public nuisance is going to prevent any sleep whatsoever.
The kitchen tap unit was very loose, making it difficult to turn the taps on and off. This needs fixing. There was only one teaspoon, and only one dessert spoon.
The drain in the shower smelled bad all the time.
Comment from Hotel Management
4 May 2022 by O, Hotel Management
Thank you for your feedback. Being a busy town centre property we do have contend with these issues. We do provide ear plugs of course. As for the mattresses, they are quite new, and hotel quality, but we appreciate that not every mattress can suit every guest.
by A verified traveler
Well appointment budget accomodation.
Posted 20 Mar 2022 on HotelsSpa Court is a well located property in Cheltenham, with pubs/bars within 1 minute, Brewery 1/4 5 mins away and Montpellier around 10 minute walk. The accommodation is ex student halls, but the apartment has enough for 2 people. The key system works well, and the staff allowed us to check in early without any fuss. Suited for friends imo or couples with a lower budget. Overall a very pleasant stay with zero complaints.
Comment from Hotel Management
20 Mar 2022 by O, Hotel Management
Thanks for your kind comments. Much appreciated and hope to see you again.
