Ratings based on 592 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2022
Super friendly, hospitable and extremely comfortable bed!
Comment from Hotel Management
21 Nov 2022 by Navi Bajwa AGM, Hotel Management
Dear Erin,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see yo again when you are in the local area.
by A verified traveler
Posted 12 Nov 2022
by A verified traveler
Posted 11 Nov 2022 on Hotels
Comment from Hotel Management
14 Nov 2022 by Navi Bajwa AGM, Hotel Management
Dear Tricia,Thank you for staying at the Best western Plus Chelmsford. We are saddened to know that your experience at our property was not amazing. We do hope that you give us another opportunity to make it up to you when you are in the local area.
by A verified traveler
Posted 6 Nov 2022 on Travelocity
My room was nice very clean. Love the balcony, beautiful view really.everyone was helpful and caring.would stay again for sure
Comment from Hotel Management
7 Nov 2022 by Navi Bajwa AGM, Hotel Management
Dear Melissa,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you stay at our property was amazing. We hope to see you again when you are in the local area.
by A verified traveler
Posted 28 Oct 2022
by A verified traveler
Posted 20 Oct 2022
Walls are very thin
Comment from Hotel Management
1 Nov 2022 by AGM, Hotel Management
Dear Constance,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.
by A verified traveler
Posted 19 Oct 2022 on Orbitz
Not as clean as I would like. Had the amenities they published. Wish I knew that they house a significant of homeless. Not a problem as such but to enter the building you have to go through the group of smokers. Since I don't smoke it does smell.
Comment from Hotel Management
1 Nov 2022 by AGM, Hotel Management
Dear Maryann,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.
by A verified traveler
Posted 17 Oct 2022
Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.
Comment from Hotel Management
1 Nov 2022 by AGM, Hotel Management
Dear Richard,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.
by A verified traveler
Posted 17 Oct 2022
I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.
Comment from Hotel Management
1 Nov 2022 by AGM, Hotel Management
Dear Janibel,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.
by A verified traveler
Fair stay
Posted 13 Oct 2022 on HotelsHomeless people allowed to stay, we were not aware of this.
Comment from Hotel Management
15 Oct 2022 by Navi Bajwa AGM, Hotel Management
Dear Guest,We are sorry to hear that your experiance at our property was not amazing. We are always striving to give the most amazing experiance that we can. We hope that you do come back to our property to give us another chance when you are in the local area to make it right.
