Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Nice, comfortable place to stay
by A verified traveler
Posted 25 May 2024
The hotel was very well take care of .
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel well-maintained during your stay. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Just a night.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was not up to your expectations. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
I stayed here 4 days with my mom. Not sure why but when we checked in the room smelled like cigarettes. I had to buy a candle just to help with room. I can tell the room was being redone so I was trying not to judge too much of how the condition of the room was. Only issue I had was after taking a shower the water would leak onto the carpet next to the bed so that needs to be checked out on a count of the carpet. Other than that staff was all great, price was responsible and hotel was conveniently located near everything.
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the cigarette smell and the water leakage issue in your room. Rest assured, we'll address these concerns promptly to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff helpful, appreciated our convenient location, and found our prices reasonable. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager
by A verified traveler from New London
Posted 7 May 2024
Great restaurant across the road!
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the restaurant across the road during your time here. It's always great to have convenient dining options nearby for our guests to enjoy. However, we'd like to know more about your overall experience with us to further improve our services. If you have any specific feedback or suggestions, please feel free to share them with us.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
Our hotel room lock and deadbolt was broken, had to put suitcases in front of door for some kind of security. Staff wasn’t helpful, breakfast was awful.
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback about the broken lock and deadbolt, as well as the quality of our staff and breakfast, is noted, and we will address these issues promptly. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Would prefer a room that didnt have carpet on the floor. Bathroom was large and spacious. Hotel was full so parking was at a premium, i think we took the last open space.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and perfect rating! We're glad to hear that you enjoyed the spacious bathroom during your stay. We appreciate your suggestion regarding the carpeted floors, and we'll take it into consideration for future improvements. We apologize for any inconvenience regarding parking availability and appreciate your understanding. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience with us. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 11 Apr 2024
It was very easy to get to Ruby Falls and Lookout Mountain from there.
Comment from Hotel Management
12 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that our hotel's location made it convenient for you to visit Ruby Falls and Lookout Mountain. Your positive feedback is much appreciated, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
