Ratings based on 1,208 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Our stay was terrible actually worse than that… room smelt like BODY ODOR, I tried to turn TV on it didn’t work, took my shoes off and the whole carpet was soaked! At this point I went downstairs she gave me ANOTHER room… it had a very small TV and 1 desk chair, the king size bed make a god awful sound every time you moved. Had whole in walls window curtains falling down and dirty doesn’t even express the shape of this whole place. To say the least NOT a good night! What I would like you to do is not only give me my money back but FIX your hotel. By the way the pictures online look NOTHING like this room, it shows walk in shower and this bathroom is a whole other story!! 😡
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Bruce,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Ingrid,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
We had a roof over our head that was the only positive. We got to the property at around 8 o clock after being forced to be there due to our son having to go to the NICU at leviness children hospital . The young man that was working the desk dint even say good evening. We get our key card with once again the young man barely even looking at us and he hands us a keys. Doesn't say anything else . Goes back to this his phone. After we get to the room the keys don't work . Mind you we are tired we are worried about our boy and completely exhausted. We go back to the front desk where the young man barely looks away from his phone and we tell him the key card don't work. He takes the card and gives it back to us . No apologies, no were are sorry for the inconvenience. Just go back to his conversation on the phone. When we get the room the toilet had pubic hairs still on the seat and the sheats were stained and dirty but a this point we just wanted to crash. I would actively tell people to stay away from this hotel. The only positive I can say is the AC worked and we dint have to deal with that young man at the desk . Who definitely seems to be absolutely hate his job and is there collecting a paycheck. The lady that checked us out the next day had the basics of human decency and said good morning and thank you when we left .
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Sergio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 May 2024
It is an old worn out hotel. In an area that is rather high crime. But the bed was pretty new, and it has fresh paint on it. Just do not expect too much out of it.
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear George,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 12 May 2024
Hotel was average but ok , the problem was not safe as 6 cars were broken in so we checked and booked another hotel.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Miguel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 10 May 2024
Toilet in my bathroom went down they told me maintenance did not work weekends Sunday when I check out I see him on the elevator they switched my room but was not going to if I was staying more than the weekend due to being full nor was going to attempt to fix my toilet so I would have been in a room with a broken toilet the other room I rented had a broken chair in it upon check in I booked a total of two rooms and only the transfer room was in good conditon breakfast was ok need more than one waffle maker
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Quamik,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 9 May 2024
Sarah was so very helpful on a busy stormy and rainy at a late hour. Kudos to her !
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Bonnie,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 9 May 2024
Front desk lady was really rude
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Robin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 7 May 2024
Reservations for double beds and got single bed other than that very nice
Comment from Hotel Management
8 May 2024 by General Manager , Hotel Management
Dear Shennika,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 5 May 2024
My first impression of this property was seeing a truck that had been obviously broken into. After getting inside it was noticeably run down, the room was dingy with stained bedding, dirty carpet, a broken fire alarm and a broken door lock. It felt unsafe, it looked dirty and I would not recommend going here unless you had no other choice. However, the staff were pleasant.
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Kyra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
