Ratings based on 986 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Hotel was needed due to missed connection at Charlotte airport.
Room itself was clean. All around the hotel is awful. Half of the hotel is closed up and partly torn down..
There was no hair dryer.
I would never stay there again.
by A verified traveler
Posted 16 May 2024
The motel looks a little rough on the outside but the room was newly remodeled, very clean and modern. You can tell they’re doing a lot of work on the grounds too, so I’m sure eventually this place will be even better. I think it was great for the price.
Every staff member we interacted with was very polite and helpful. It seems like a family owns the property and most of them work there. Front desk guy went above and beyond for me when I checked in.
My only true complaint was the air unit in our room was did not blow cold air, only room temp fan air. We didn’t spend that much time in our rooms during our weekend stay so it was tolerable. But I did notify the desk upon checkout and he said he would let the appropriate person know. Also, the planes landing at Charlotte AP fly a bit low above the motel. I thought it was really cool to witness each time but I can see how some ppl might find the jet engine noise a bothersome at times. It did not affect my stay, personally.
I would stay here again.
Comment from Hotel Management
17 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Jaimia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE - AIRPORT. I am happy you were pleased with our clean rooms and helpful staff, who went above and beyond for you when you checked in. However, you indicated that the appearance of the property did not meet your expectations and the air unit in your room did not blow cold air, resulting in your experience being hindered. I appreciate your bringing this to the front desk's attention. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
In process or remodeling. Looks run down on the outside. Looks undesirable. The room was completely new. Very nice inside. Need to supply incidentals for travelers without due to unexpected stays.
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
we are happy that you enjoyed your stay and we will take into consideration of what you mentioned.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Management, Hotel Management
thank you for your feedback, we are sorry that you did not enjoy your stay, let us know where we fell short
by A verified traveler
Posted 12 May 2024
attendant was helpful and super nice. unfortunately, ended up with bed bug bites after only a 5 hour stay. convenient for closeness to airport and grateful for a shower and nap after a whole day of travel and delayed flights.
Comment from Hotel Management
13 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Melissa, I appreciate you sharing your feedback following your stay at the Red Roof Inn Charlotte - Airport. I am glad you found our staff to be nice and helpful, our location was convenient for your purpose and all the other kind remarks highlighted. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our apologies for any inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 May 2024
Construction and noisy occupants
Comment from Hotel Management
12 May 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Danny. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I were so glad we earned your 4/5 score following your stay. However, you indicated that the construction that was taking place and the noise disturbance from the other guests hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with an even better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
The front desk attendant was very rude upon arriving after midnight. I asked to be placed in a more well lit area as I was traveling alone but he was not accommodating so I took the first room available. The room looked recently updated, however the floor was very dirty as well as the towel and top blanket. I encountered an aggressive man immediately outside, other people who seemed to be living there, and tons of garbage around the property. The second night I was there involved a group of men partying in the parking lot until 4am. It was just an unsafe environment and not worth the hassle of trying to save some money on a place to lay your head and shower. DO NOT RECOMMEND, spend the extra money!
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
we are sorry to hear about your experience with us the two days that you stayed, I would like to offer my apologies if my night clerk was rude and unaccommodating. this is not the behavior we expect from anyone at our property. we are a very safe property and do not allow anyone to be out roaming around at any time, so we will view the cameras that are in our parking lot to see the guest you said were out till 4am and we will handle that accordingly, we are saddened that you would not recommend us for a stay but we do hope you would give us another chance to give you a better stay.
by A verified traveler from Groves
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Management, Hotel Management
we are sorry to hear that you did not enjoy your stay, we will work hard to make the necessary adjustments to make a better experience
by A verified traveler from Groves
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Management, Hotel Management
thank you for your feedback, it makes us happy that you enjoyed your stay with us
by A verified traveler
Posted 29 Apr 2024
This is getting many updates and not everything is ready. But the room was very clean and nice. The bed was so comfortable. The front desk person was so helpful since I was stranded there because my connecting flight was delayed until the next day. Also itis close to the airport. I would stay there again.
Comment from Hotel Management
1 May 2024 by Management, Hotel Management
thank you for your feedback, we are pleased that you enjoyed your stay with us.
