Ratings based on 968 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The property is nothing like the pictures it’s a mess and it’s outdated. Everything is under construction. The hallways are a mess.
Comment from Hotel Management
28 May 2024 by FDM, Hotel Management
Hello, Thanks for staying we are working on all issues at hand.
by A verified traveler
Posted 27 May 2024
Unexpected fees and filthy room
Comment from Hotel Management
28 May 2024 by FD, Hotel Management
Thank you for your review. We are working on issues reported and apologize for the inconvenience.
by A verified traveler
Posted 25 May 2024
I watched ONE worked check in for two hotels and never answered the phone, then when I needed the shuttle service back from the airport, I could not get someone to answer the phone to notify them. Two 15 minute holds, 4 ring thrus that hung up and 1.5 hours later, I was able to make the shuttle after my flight….. and I paid for the shuttle drop off and pick up!
Comment from Hotel Management
26 May 2024 by FDM, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
by A verified traveler
Posted 24 May 2024
One to be avoided. We were looking forward to using the pool but found it closed for the duration of our stay. The whole hotel, and especially our room, was very rough around the edges. The carpet was heavily stained and furniture broken. Housekeeping staff obviously do their best and are a credit to the hotel but as the saying goes, you can't polish a turd. The pictures shown are in no way indicative of the hotel's condition.
The area surrounding the hotel features a strip club and smoke shop and high levels of vagrancy. Not exactly family friendly. I got the impression the the hotel is also used as a half way house for addicts or criminals.
The airport shuttle was convenient and hard to fault but didn't make up for the failings already listed.
Comment from Hotel Management
24 May 2024 by FDM, Hotel Management
Hello, Please accept our apology for any inconvenience this may have caused. We are working on all issues at hand.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by FDM, Hotel Management
Hello, Please accept our apology for any inconvenience this may have caused. We are working on all issues at hand.
by A verified traveler
Posted 19 May 2024
This is a very old property in a very sketchy area. Property is very run down.property is also very understaffed
Comment from Hotel Management
19 May 2024 by FDM, Hotel Management
Thank you for your review.
by A verified traveler
Posted 19 May 2024
we paid online and got here and there was a surprise holding fee of $75 that we were never told would happen upon booking online. it also charged immediately but was told that it would take 5-7 days to return that back to us. absolutely unacceptable.
Comment from Hotel Management
19 May 2024 by FDM, Hotel Management
Hello, we do apologize for any inconvenience this may have caused. We do authorize an incidental that is refunded upon check out.
by A verified traveler
Posted 15 May 2024
The pictures of the hotel make it seem a lot nicer than it actually is. The Ramada didn’t even have its own entrance. There are 3 hotels in one and we had to enter through one of the other hotels. The hallways smelled like smoke and the carpet and walls were very worn down. I believe the pictures make the hotel look a lot nicer.
Comment from Hotel Management
15 May 2024 by AGM, Hotel Management
Thanks for your review
by A verified traveler
Posted 13 May 2024
Needs help…
Comment from Hotel Management
13 May 2024 by AGM, Hotel Management
Thanks for your review
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
13 May 2024 by AGM, Hotel Management
Thanks for your review
