Ratings based on 450 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
If you are wanting reliable airport transportation this is not the place for you. I called three times to try and coordinate a time for pick up. I got nowhere. I called 24 hours before to ask about the shuttle service and they just told me to call when I was outside the airport. Then I called when I was outside of the airport like I was instructed by the hotel staff and they told me someone was on their way...no one came and I ended up having to take a cab after all after waiting over an hour. When I got there I saw a clear airport shuttle service schedule that no one told me about. Although, they don't seem to follow it. The room was OK and the bed was comfortable at least. Not a queen, a double bed BTW--not a big deal. But in the middle of the night there were people partying in the parking lot and playing music incredible loud at 3am. It was not a restful night what so ever. You get what you pay for... but also, for what they said they would offer, they definitely did not deliver on it. I wouldn't return.
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham Charlotte, Hotel Management
Thank you for your honest feedback regarding your recent stay at Microtel Inn & Suites by Wyndham Charlotte Airport. We sincerely apologize for the inconvenience and frustration you experienced with our airport shuttle service and the noise disturbance during your stay.Unreliable Airport Shuttle: We are incredibly disappointed to learn about the issues you encountered with our shuttle service. We understand your frustration with calling three times and not receiving a clear answer. We apologize that the information you received regarding calling upon arrival was inaccurate, and that the shuttle did not arrive as promised. We are taking your feedback very seriously and are conducting a thorough review of our shuttle procedures to ensure reliable and timely service for all guests. This includes reviewing the posted schedule and ensuring staff are aware of it.Loud Guests: We also apologize for the disruptive behavior of other guests in the parking lot. We have a zero-tolerance policy for noise disturbances and will be addressing this matter with our security team to ensure the peace and quiet of all our guests.Room Comfort: We appreciate your feedback that the room itself was comfortable, although smaller than a queen bed.We understand your conclusion of "you get what you pay for," however, we strive to deliver on all our advertised services, regardless of price point. We clearly fell short in this instance, and for that, we sincerely apologize.We hope you'll give us another chance to demonstrate the level of service we typically provide.
by A verified traveler
Posted 3 Jun 2024
First off the bed is on a metal mess platform and this was awful as the middle of the bed was higher than the rest of the mattress. Only way to overcome this was to sleep on my stomach. Walls are paper thing. Neighbors fighting until 1130pm. I heard it all. They say there is breakfast but all they had was crappy coffee. Waffle thing not owning. The kitchen area was filthy. I’d never eat here.
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham Charlotte, Hotel Management
Thank you for bringing these issues to our attention following your recent stay at Microtel Inn & Suites by Wyndham Charlotte Airport. We sincerely apologize that your experience fell short of expectations.Uncomfortable Bed: We understand your frustration with the metal bed frame and the uneven sleeping surface it created. We will be evaluating guest feedback on our beds and consider replacing them with models that provide better comfort and support.Thin Walls and Noise: We apologize that the noise from neighboring rooms disrupted your sleep. Limited Breakfast Options: We are disappointed to hear that the breakfast selection was unsatisfactory. We typically offer a wider variety of breakfast items, including waffles. We apologize if these were unavailable during your stay. We will be reviewing our breakfast inventory and procedures to ensure a consistently stocked and appealing selection.Unclean Kitchen Area: We take cleanliness very seriously, and we apologize that the breakfast area was not up to our standards. We will be speaking with our housekeeping staff to ensure the breakfast area is maintained to a high standard throughout the day.We appreciate your feedback and understand why you wouldn't consider staying with us again. We strive to provide a comfortable and relaxing experience for all our guests, and we clearly fell short in this instance.
by A verified traveler
Posted 2 Jun 2024
N/A
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham Charlotte, Hotel Management
Thank you for rating us!!
by A verified traveler
Posted 2 Jun 2024
Good for an overnight stay.
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham , Hotel Management
hank you for your review of Microtel Inn & Suites by Wyndham Charlotte Airport. We're glad to hear that our hotel was suitable for your overnight stay.While we strive to exceed expectations for all our guests, we understand that sometimes a hotel is simply a comfortable place to rest for the night.Is there anything specific we could have done to make your overnight stay even better? We appreciate your feedback and are always looking for ways to improve.Thank you for choosing Microtel Inn & Suites by Wyndham Charlotte Airport. We hope to see you again on your travels.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham Charlotte, Hotel Management
Thank you for rating us!!!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham Charlotte, Hotel Management
Thank you rating us!!!!
by A verified traveler
Posted 30 May 2024
They gave us a different room then the one we had booked. They gave us king size bed room thought we had booked 2 queen beds since we were 3 occupants and it was a terrible night sharing a bed with a teenager. They sare blaming your website and were very argumentative
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham, Hotel Management
Thank you for your feedback regarding the room discrepancy during your recent stay at Microtel Inn & Suites by Wyndham Charlotte Airport. We sincerely apologize for the inconvenience and frustration this caused, especially considering you had three occupants.Incorrect Room Assignment: We apologize that you were assigned a king room instead of the two queen room you booked. There should be no excuse for this mistake, and we are taking full responsibility. We are reviewing our internal procedures to ensure bookings are accurately reflected in room assignments.Argumentative Staff: We are disappointed to learn that our staff was argumentative when you brought this issue to their attention. This behavior is unacceptable, and we will be addressing it with the team to ensure all guests receive courteous and professional service when resolving any concerns.We understand the discomfort of sharing a king bed with a teenager, and we apologize for the disruption to your stay.Website Issues: While we are investigating our internal procedures, we appreciate you mentioning a potential website issue. If you have any specific details about the booking process that may have contributed to the error, please don't hesitate to share them. We will work with our website team to address any problems.We strive to provide accurate information and comfortable accommodations for all our guests. We clearly fell short in this instance. We hope you'll give us another chance to demonstrate the level of service we typically offer.
by A verified traveler
Posted 25 May 2024
not understanding
Comment from Hotel Management
5 Jun 2024 by The Microtel Inn & Suites by Wyndham, Hotel Management
Thank you for rating us!!!
by A verified traveler
Posted 25 May 2024
V
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Thank you for rating us!!!
by A verified traveler
Posted 24 May 2024
It was a fine hotel for an overnight stay while we left for the airport very early in the AM.
Only 2 miles from airport easy to get to
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Thank you for your review! We're happy to hear that Microtel Inn and Suites was a convenient option for your early morning airport departure. Our location just 2 miles from the airport is ideal for those needing easy access for flights.We appreciate you acknowledging that our hotel provided a suitable environment for your overnight stay. While we may not offer all the amenities of a larger hotel, we strive to provide clean, comfortable rooms and friendly service at a great value.Thank you for choosing Microtel Inn and Suites, and we wish you safe travels on your future journeys!
