Ratings based on 957 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Hilton Charlotte Team, Hotel Management
We are happy to hear you enjoyed your stay.
by A verified traveler
Posted 12 May 2024
This was the best Hilton stay I've ever had. I was recognized for Honors status and taken very good care of. Just wish my neighbors weren't so inconsiderate but this was the hotels fault.
Comment from Hotel Management
13 May 2024 by Hilton Charlotte Team, Hotel Management
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are happy to hear you enjoyed your stay and offer apologies for the challenges you experienced from your hotel neighbors. Should your travels bring you back to Charlotte, we hope to be your hotel of choice.
by A verified traveler
Posted 11 May 2024
Really enjoyed our stay except for our Truck window being broken out and my cell phone being stolen. Two other cars were broken into the same night as well. Property needs better security cameras located and trees need to be trimmed up higher for security.
Comment from Hotel Management
12 May 2024 by Nickole, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unfortunate incident with your truck. Your safety and security are of utmost importance to us, and we deeply regret any inconvenience you may have experienced. We appreciate your understanding and patience during this challenging situation. Our team is committed to continuously improving our services, and we hope that you will consider staying with us again in the future.
by A verified traveler
Posted 11 May 2024
Check in is at 4. We got their early around 1. They would not allow early check in saying they had no rooms. Any large hotel always has some rooms. There can't be 700 rooms all being released at 4. Turns out priority for check in is given to people using Hilton Honors which I am, but I booked through Expedia. We were finally able to get into a room at 330. Hotel was undergoing construction on some floors. Staff seemed overwhelmed since the hotel was sold out. Stayed here a few times for work. Will not stay again.
Comment from Hotel Management
12 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We appreciate your interest in an early check-in. While we do our best to accommodate early arrivals based on availability, our standard check-in time remains 4:00 PM. We apologize for any inconvenience caused by our ongoing renovations, but we believe these improvements will enhance the overall guest experience. We hope you’ll consider staying with us again in the future.
by A verified traveler from Hollysprings
Posted 11 May 2024
Nicely located easy parking dirty come first serve
Comment from Hotel Management
12 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We look forward to your return.
by A verified traveler
Posted 6 May 2024
I wish the location was cleaner for the price I shouldn’t have to wash with other people hair
Comment from Hotel Management
6 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We are sorry to hear that. I will share your feedback with our team so that we can improve our services. We hope that you will allow us to serve you again.
by A verified traveler
Posted 6 May 2024
We were not impressed with the facilities in relation to the premium price tag. For a little more we could have stayed at the Ritz Carlton. For the price we anticipated this hotel to be top-notch.
There was a used/dirty washcloth hanging in the shower when we arrived to our room. The room smelled strongly of marijuana. Sadly that is not uncommon with any caliber of hotel in the Charlotte area as of lately though. The outside grounds needed to be landscaped & cleaned up a bit.
The escalator was broken during our stay, which also happened to be during a very large wedding ceremony. We had to use the stairs several times because the elevators were overcrowded due to the wedding guests. There was construction supplies & trash left in the stairwells from what we assume was remodeling.
In my opinion, this was a 4-5 star priced hotel with 2-3 star qualities. It wasn't bad, it just wasn't exceptional. I would have expected to pay $130/night at a hotel like this, not close to $300.
On the other hand, the staff was wonderful. Every staff member we encountered was super helpful, friendly & accommodating.
Comment from Hotel Management
6 May 2024 by Nickole, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments are invaluable to us, and we appreciate your honesty. Rest assured that we take your feedback seriously. Our team is committed to continuously improving our services and ensuring a better experience for all our guests. We will address the issues you raised and work diligently to enhance our offerings. Once again, thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
by A verified traveler
Posted 6 May 2024
Not safe and has privacy issues
Comment from Hotel Management
6 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We are sorry to know that you did not enjoy your stay with us. We hope that you will allow us to serve you again.
by A verified traveler
Posted 4 May 2024
Great hotel with excellent staff and plenty of good restaurants in walking distance.
by A verified traveler
Posted 2 May 2024
Service was excellent. Grounds around pond needed to manicured
Comment from Hotel Management
4 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We look forward to your return.
