Ratings based on 921 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Loved everything about this stay!
Comment from Hotel Management
31 May 2024 by Guest Services Team, Hotel Management
We're thrilled you were pleased with our service on your recent visit to The Dewberry. Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 10 May 2024
For a fine, up-scale hotel experience, The Dewberry is great.
But for me, the internet is terrible and unreliable, and the TVs are not smart TVs with streaming apps. This is an issue because streaming from a laptop has buffering issues because of how bad the internet is. I had to do some upgrades on may machine and what should have taken 5-10 minutes took 2 hours. And I couldn't even stream on my other device at the same time. That's bad, but perhaps what most people who stay at The Dewberry want - a non-technologically advanced stay.
(plus there is no coffee other than in the morning; I don't count espresso as offering coffee - I had to walk to Starbucks across Marion Square to get coffee in the afternoon)
Comment from Hotel Management
15 May 2024 by Guest services, Hotel Management
Thank you for sharing your feedback about your recent stay at The Dewberry, though I regret it has been a negative experience that prompted you to reach out to us. We apologize that your stay with us was marred by this experience. We are an ever-changing industry and appreciate all guest feedback to help us improve the quality of service we provide. A hotel can be defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know your feedback has been reviewed and followed up by our Leadership Team directly.
by A verified traveler
Posted 28 Apr 2024
All good.
Comment from Hotel Management
6 May 2024 by Guest Services, Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Guest Services team , Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Guest Services Team , Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Guest services team, Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Guest Services team, Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 12 Apr 2024
A delight start to finish
Comment from Hotel Management
14 Apr 2024 by Guest Services Team, Hotel Management
We're thrilled you were pleased with our service on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!
by A verified traveler
Posted 4 Apr 2024
We loved the rooftop , the food the whole experience !!
Comment from Hotel Management
4 Apr 2024 by Guest Services Team , Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Guest Services team , Hotel Management
Thank you for taking the time to write this review. We hope to see you again soon!
