Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Location was excellent for my visit. Having only one working elevator meant long waits.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Janet, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by one elevator being out of service. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Amanda Carter, GM
by A verified traveler from Jesup
Posted 3 Jun 2024
The price was too high for what we got. There was a fridge in the room but no microwave. My friend bought something that needed to be microwaved and the desk clerk didn’t inform her to heat the food in the lobby. She got to our room and had to go back downstairs. There was damage near the floorboard by the a/c unit. The location is in a dangerous location for entering and more so for exiting. If we hadn’t prepaid, then we would have gone elsewhere.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Renee, We are truly sorry to hear that we fell short of your expectations and that you did not feel our accommodations provided good value. Ensuring our guests' satisfaction is our top priority, and it pains us to know we left you with a negative impression. We sincerely appreciate your feedback as it helps us make positive changes for our future guests. Thank you for taking the time to share your review with us. Sincerely, Amanda Carter, GM
by A verified traveler
Posted 1 Jun 2024
Loved the view from the room and the restaurant. Breakfast buffet was nice and dinners I had there were good. Room was clean and staff was very friendly and helpful. Parking was easy and it was a 5 minute drive to historic Charleston. The hotel also offered hourly drop offs and pick ups in the center of the historic district. Only negative was that there was only one elevator working the entire week i was there. At busy times you could have a wait and sometimes have to wait for it to come back if it was full.
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Susan, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Amanda Carter, GM
by A verified traveler
Posted 1 Jun 2024
Property could use a few upgrades, very nice staff.
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Brandi, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad you enjoyed our Holiday Inn and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Amanda Carter, GM
by A verified traveler
Posted 1 Jun 2024
4/5
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear AARON, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Amanda Carter, GM
by A verified traveler
Posted 31 May 2024
Comfy beds, shuttle to downtown was nice. Upstairs restaurant smelled like body odor so bad we couldn’t even stay for a quick drink .
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Patricia, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our comfortable rooms and shuttle service while in town. I appreciate your comments regarding the restaurant, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Amanda Carter, GM
by A verified traveler
Posted 30 May 2024
Staff was very nice. Rooms were clean. Breakfast was so so
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Latanya, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again. Best, Amanda Carter, GM
by A verified traveler
Posted 27 May 2024
Staff is very nice. Hotel located outside of downtown, surrounded by high ways. Not able to walk to anyplace. But if you drive a car, it is convenient for you. There is a shuttle to downtown, but unfamiliar, drive had emerged, we waited for 30 mins passed pick up times, found out that no shuttle that time.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Xiaoping, I apologize that you had a mediocre experience during your stay. I have taken note of all your valuable comments and feedback regarding the issues you encountered. We highly appreciate your business and hope to serve you better on your return trip. Sincerely, Amanda Carter, GM
by A verified traveler
Posted 26 May 2024
Great location
Comment from Hotel Management
27 May 2024 by Guest Services Manager, Hotel Management
We appreciate you taking the time to provide feedback about your recent stay with us. We are happy you enjoyed your stay. Thank you for being a valued customer and we hope to welcome you again whenever your travels bring you back to the area. Have a great day!
by A verified traveler
Posted 21 May 2024
The pros to this property include a friendly and helpful staff, the downtown shuttle service being so convenient, the comfortable bed, and room cleanliness. Cons include thin walls where we could clearly hear people in the hallway and the room next door and the shower had little pressure and no hot water about half the time we used it.
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Leslie, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Amanda Carter, GM
