Ratings based on 255 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Michael from Fort Worth
Nice Hotel. Great Base Camp for day trips.Posted 11 30, 13
Pros: Professional staff, cleanliness, location, value. Non-smoking floors and common areas.
Cons: Bank in casino should be in a non-smoking area. Replace carpet. 1000php per night deposit on check-in required, not included in expedia charge.
Location: Shopping and dining at IT-Park, Ayala mall, SM mall. Great central location for trips around Cebu and Bohol.
(Written by Analyn's Husband, Michael): We reserved a room in the hotel for a two week stay, even though we spent 4 nights in other places around the island. The staff was very professional and courteous to us and our family visitors. Considering value, quality and location, this has been the best in Cebu we have found. The only issue at all was the requirement to pay a 1000php per night security deposit on the mini-bar and room charges in advance upon check-in. That was 14,000php for us, which was not in budget. We worked it out, but this could be more clear up front that such is NOT covered in the expedia charges (even though I called in advance to confirm that everything was covered, this deposit was not). Ask up-front to lock the minibar and shop for your snacks and such at the local stores (SM Cebu City has a large grocery store as well as many restaurants). As with most hotels, the in-house services and stores are much more expensive than the surrounding shops and resaurants. On the other hand, the Eggs Benedict served in the lobby for about $8 US is the best I have ever had. Truly impressive breakfast. Overall, the facility is only just beginning to show its age and could use some new carpet on the lobby stairs and a few other minor touches. The staff was very courteous to us and local family members we had brought in to visit and even arranged to get them a couple of rooms near ours at a discount for a night. Highly recommended. We will stay here again.
for Everyoneby Feli from Melbourne, Australia
The Casino is terrible due to smoking patrons...Posted 11 18, 13
Drinks at the lobby are rediculously expensive....
for Everyoneby RAJCHANDEL from SYDNEY
Great hotel - loved the stay.Posted 11 17, 13
Pros: everything about the hotel, rooms, facilities, lot of restuarant to choose from, Massage facilities.
Cons: all good
Location: great location, next IT Park.
for Everyoneby jane from alua,s.i.n.e.philippines
HolidayPosted 11 10, 13
We were enjoyed stay in waterfront hotel for 9 days, all the staff were ok,specially JANICE,keep up the good work girl.
for Business Travelersby A verified traveler
Nice location as it is closed to CasinoPosted 11 6, 13
Pros: Casino is within the facility
Cons: Bathroom size and air conditional is very cold and it seems not thermostat is not able to control the temp.
The room is space enough but the bathroom is a bit small, it cannot accommodate 2 persons. The room service is pretty fast and staff are friendly
for Everyoneby ROBERT from Kuwait
Great Place Great Location Great PricePosted 11 3, 13
Pros: i l,ike the location the room size for the money the breakfast options
Location: its near the malls and the IT Park is walking distance away from the hotel if you want some some fod and drinks theyhave live bands also there
Every trip to Cebu this is my Hotel of choice it has every thing you need in a hotel Staff is great casino if you do that im not in to it but every now and again its fun. the hotel and the casino are together but you would never be bothered with casino activites. Breakfast is great every thing you could want no matter where your from. This hotel makes you feel at home and safe.
for Everyoneby Merlyn from Loboc, Bohol
Very relaxing after a traumatic earthquake experiePosted 11 2, 13
Pros: Casino inside the hotel
Cons: Bottled water too expensive, should be available anytime, anywhere especially at the casino for checked in guest.
Location: Sr. Sto Niño Shrine and the Lady of Simala visit
Totally forgot about the earthquake aftershocks while enjoying at the casino...
for Everyoneby royna from las vegas
Nice the lobby onlyPosted 10 31, 13
Pros: The workers especially the maid
Cons: Change the MATRESS to memory foam we stay to relax....not back pain
Location: Far from what I need and like to do
My experience of this hotel is worst first they told us to park in the basement and then when we asked for assistance for our luggage the security told us that no one can help us..so we pulled our luggage inside the building to be able to ask help.....and when we got to our bedroom when I lay in bed....the mattress is old and hard...I don't recommend this to anybody!!!and this hotel supposed to be a 4 star hotel your kidding...
for Everyoneby Tony from Canada
nice lobby, good restaurantsPosted 10 12, 13
very nice hotel on the outside, great looking lobby, good restaurants, very helpful staff and curtious, rooms a little outdated and in need of some work... hotel on site was fun! nice pool, great service! room service was great, room was a little noisy due to some construction outside...weird smells on the 6th floor but except for that it was great...hotel needs to do something about the ladyboys at the casino entrance and hotel lobby...not very nice....
for Everyoneby Z-man from Kuwait
Overnight StayPosted 09 5, 13
Pros: pool, garden and casino
Cons: Taxi's at hotel need to use meter to charge fare.
Location: hotel in cebu city close to malls
Booked wrong waterfront hotel, wanted the airport instead stayed in cebu city. hotel refused to change without paying extra