Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Malaysia

Its an impressive hotel and well located.

Posted 09 8, 14
Pros: Polite and friendly staff.
Cons: Coordination between Check In Staff and Room Service Staff need to be improved.
Location: The Hotel had ambiance and impressively spacious.
We arrived from Manila at 8am(4th.Sept) and was told no rooms were available till noon. Back at 12.15pm and rooms were still unavailable. We finally got our keys to 1410 & 1414 at about 2pm. Unfortunately Room 1414 was not made up and we had to wait another 30 mins. Obviously there was a lack of coordination between the front desk and service staff.. Furthermore we had to endure a rude security staff who chided us for resting at the lobby lounge. Well were up at 4am and rather exhausted. Hospitality was certainly absent.
5 out of 5
for Everyone
by A verified traveler


Posted 09 8, 14
Pros: Cleanliness and friendly.
Location: Visit IT park across the street and great location.
Great location with the most helpfull staff. Quick service with the best breakfast ever. Small shops inside the hotel with the best bread.
5 out of 5
for Everyone
by A verified traveler from philippines

Waterfront Cebu City Hotel & Casino-Lahug

Posted 08 26, 14
Pros: facilities
Location: its near Cebu IT park...near restaurants
enjoyed my recent stay.hotel was clean and well maintained. need not go too far as there are many restaurants nearby
5 out of 5
for Everyone
by A verified traveler from Melbourne

Nice hotel close to the city

Posted 08 23, 14
This is my first time in cebu, I like it very much, it is very clean I felt very safe and got good shopping centres people are very nice and lot of tourist spots and bars.
3 out of 5
for Everyone
by A verified traveler from butuan

Needs some upgrading

Posted 07 27, 14
Good hotel but starting to feel dated. Staff is good but facilities seem in need of some updates
3 out of 5
by A verified traveler from london

2 nights stay

Posted 07 19, 14
Pros: Bright and spacious lobby.
Cons: The room is dusty, the pool is under renovation, the elevator was noisy that you could hear it from inside your room. The decor needs modernisation.
Location: Inside the hotel, you will find a casino, several restaurants and a duty free shop. It is also 10 min ride by cab to ayala mall.
Stayed for 2nights while on a business trip. I was with my 2 children. The hotel was undergoing a renovation. On your arrival, you will notice how spacious the lobby is but by the time you reach your room, you will feel the contrast of a bright lobby to a dated room. The room is of standard size spacious enough for 3 persons. The room has lots of dust on certain corners and the air con was not working properly. We were often disturbed at night by the noise from the lift for our room was 3 rooms apart from the elevator. Breakfast buffet was great with loads of choices. My kids did use the pool.
5 out of 5
for Everyone
by A verified traveler from Bohol, Phils

Fun fun fun at the casino

Posted 07 9, 14
Pros: Casino and the UNO restaurant and the music lounge
Cons: Free drinks ( water or juice) should be available for people spending their money at the tables or machines. Irked me that I have to pay 108 pesos.
Location: Shopping at Ayala or SM malls
We ordered room service since it was still an hour before the restaurants opened for dinner and we were hungry and tired. Delfin and Boni were super excellent, went above and beyond just delivering our food. We had a fantastic, romantic dinner in our room for the 4th of July and the guys were funny too. Made our day after a 6 hours travel. Love the casino, our fave spot at Waterfront.
4 out of 5
for Families
by angela

This traveler left a rating score only Posted 07 8, 14 on Hotels.com
4 out of 5
for Personal Event
by Kylebern from North Carolina

June 2014 stay

Posted 06 27, 14 on Hotels.com
I been here befits and the people there are why I come back. Also the gym rocks here.
5 out of 5
for Getaway With Friends
by Gary from USA Colorado

Everything you need

Posted 06 17, 14 on Hotels.com
Waterfront gives me everything I need when travelling in Cebu. I get the desktop computer rather than wifi. Multiple restaurants and IT Park just across Salinas blvd. A very easy place to stay with no complications. And a very quiet room. Waterfront is always a good choice.