Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Malaysia

Its an impressive hotel and well located.

Posted 09 8, 14
Pros: Polite and friendly staff.
Cons: Coordination between Check In Staff and Room Service Staff need to be improved.
Location: The Hotel had ambiance and impressively spacious.
We arrived from Manila at 8am(4th.Sept) and was told no rooms were available till noon. Back at 12.15pm and rooms were still unavailable. We finally got our keys to 1410 & 1414 at about 2pm. Unfortunately Room 1414 was not made up and we had to wait another 30 mins. Obviously there was a lack of coordination between the front desk and service staff.. Furthermore we had to endure a rude security staff who chided us for resting at the lobby lounge. Well were up at 4am and rather exhausted. Hospitality was certainly absent.
5 out of 5
for Everyone
by A verified traveler


Posted 09 8, 14
Pros: Cleanliness and friendly.
Location: Visit IT park across the street and great location.
Great location with the most helpfull staff. Quick service with the best breakfast ever. Small shops inside the hotel with the best bread.
5 out of 5
for Everyone
by A verified travelerfrom philippines

Waterfront Cebu City Hotel & Casino-Lahug

Posted 08 26, 14
Pros: facilities
Location: its near Cebu IT park...near restaurants
enjoyed my recent stay.hotel was clean and well maintained. need not go too far as there are many restaurants nearby
5 out of 5
for Everyone
by A verified travelerfrom Melbourne

Nice hotel close to the city

Posted 08 23, 14
This is my first time in cebu, I like it very much, it is very clean I felt very safe and got good shopping centres people are very nice and lot of tourist spots and bars.
4 out of 5
for Business Travelers
by David Mfrom Chicago

Very Nice Hotel - Needs better service

Posted 08 13, 14 on Hotels.com
This is a very nice hotel. It's a BIG hotel, so service takes forever, took 2 hours after calling housekeeping for towels. Breakfast buffet is very limited in choices.
2 out of 5
for Families
by Chrisfrom Cebu

Posted 08 7, 14 on Hotels.com
Not very good, I booked deluxe room with queen bed and got a room with two single beds for my wife and I, not cool for the cost, wont be staying there again
3 out of 5
for Everyone
by A verified travelerfrom butuan

Needs some upgrading

Posted 07 27, 14
Good hotel but starting to feel dated. Staff is good but facilities seem in need of some updates
3 out of 5
for Overnight Stay Before Destination
by Christopherfrom Alaska

Double check!

Posted 07 27, 14 on Hotels.com
I arrived at the airport and they had sent someone else to the hotel *(who didn't show id) and gave them my room#...This wouldn't normally be a problem but my Fiance was there awaiting my arrival. You can imagine the inconvenience of this mistake. An uncomfortable situation to say the least. They didn't charge me for the car shuttle to make up for the oversight. However. .... then they charged me for the phone calls that they made on their phone to arrange for the shuttle and to alert my fiance not to open the door for the stranger who was on their way to the hotel. Those charges were not expected and totalled up to more than the shuttle would have originally been. Coincidence? Either way double check your charges even if someone calls into the hotel YOU get charged. Room service was delicious and quite prompt.
4 out of 5
for Business Travelers
by Rachellefrom BGC

Great Hotel

Posted 07 25, 14 on Hotels.com
First time I stayed in this hotel was in the 90's. I was impressed that it actually even looks better now. I like everything about this hotel.
3 out of 5
by A verified travelerfrom london

2 nights stay

Posted 07 19, 14
Pros: Bright and spacious lobby.
Cons: The room is dusty, the pool is under renovation, the elevator was noisy that you could hear it from inside your room. The decor needs modernisation.
Location: Inside the hotel, you will find a casino, several restaurants and a duty free shop. It is also 10 min ride by cab to ayala mall.
Stayed for 2nights while on a business trip. I was with my 2 children. The hotel was undergoing a renovation. On your arrival, you will notice how spacious the lobby is but by the time you reach your room, you will feel the contrast of a bright lobby to a dated room. The room is of standard size spacious enough for 3 persons. The room has lots of dust on certain corners and the air con was not working properly. We were often disturbed at night by the noise from the lift for our room was 3 rooms apart from the elevator. Breakfast buffet was great with loads of choices. My kids did use the pool.