Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Excellent rooms, relaxing environment, great diner options
by A verified traveler
Posted 2 Apr 2024
This place is amazing, but the food lets it down big time. The rooms, pools, activities and staff are all brilliant but the food choices are limited. I am vegetarian and looked at the menus before we booked and there seemed a reasonable choice but several dishes were not available and what I did eat was mostly too salty or too sweet in Palermo and Kilimanjaro. Fiji was the only good restaurant and so we ate there every night after trying the other two. The last point that really let it down is very personal to me but sets the standard. I had requested alternative meal option to dairy and was told this was not an option. I took a taxi 5 mins to the nearest 7-eleven and purchased my own. I have stayed in hotels all over the world and a true 5 star would not let a guest do this, especially when I informed them of what I planned. It is a shame as this is a 5 star resort on many fronts but the food options really do let it down. Vegetarian dishes are not labelled on the menus either. One other small gripe is the simulated rocks on the floors of the lagoons that are paired the same colour as the floor and the first you know of them is when you have stubbed your toe or tripped over!
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 2 Mar 2024
by A verified traveler from El paso
Posted 24 Feb 2024
Very friendly staff. Massage specialist were very kind and provided great service.
by A verified traveler
Posted 24 Feb 2024
I appreciate the no tipping policy. We expected to tip to every single service and were quiet surprised that it was not a practice. We would definitely come back as it was relaxing stay.
by A verified traveler from HUNTINGTON STATION
Posted 23 Feb 2024
I went there for my honeymoon and by far this was the best resort i have ever stayed in. Best experience,amazing staff , very accommodating to any request and made it happen . Thank you
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Posted 15 Feb 2024
The staff were friendly. Resort is clean.
Customer service at FIJI restaurant could use some customer service training. Service slow, it took them 15 to give us our rice. For the meantime, food is getting cold!
We have to summoned our waitress to refill our water. Food is not that great, price too expensive.
by A verified traveler
Posted 12 Feb 2024
All was nice
