Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
The entire resort staff was very friendly and attentive. This is a beautiful property. I especially enjoyed the spa and its staff. Niya, Aiza, Jan, Analyn, Evelyn and Rose who was amazing. Will stay again during next visit to Cebu.
Comment from Hotel Management
26 Mar 2024 by Simon Chew, Hotel Management
Dear Leonard,Thank you for your kind words! We're thrilled to hear that you had such a wonderful experience at our resort and that our staff, especially Niya, Aiza, Jan, Analyn, Evelyn, and Rose, went above and beyond to make your stay memorable. We look forward to welcoming you back during your next visit to Cebu. Safe travels!Warmest regards,Simon ChewGeneral Manager
by A verified traveler from rehovot
Posted 5 Mar 2024
beach
Comment from Hotel Management
6 Mar 2024 by Simon Chew, Hotel Management
Dear Michael, Thank you so much for taking the time to write this review. We are glad that you enjoyed your stay with us.We hope to welcome you back again soon! Warmest regards,Simon Chew General Manager
by A verified traveler
Posted 24 Feb 2024
I was traveling with my 86 yr old father who occasionally needs a wheelchair. The hotel has a wheelchair that we were allowed to take with us on excursions in the event that he became too tired to walk. The staff were very friendly and accommodating to our needs.
Comment from Hotel Management
8 Mar 2024 by Simon Chew, Hotel Management
Dear Melisa,Thank you for sharing your experience with us. We are thrilled to hear that our staff was able to assist you and your father during your stay at the hotel. Providing accessibility and accommodations for all of our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager
by A verified traveler from Wauconda
Posted 15 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Simon Chew, Hotel Management
Dear Christina, Thank you for taking the time to write this review and for giving us a 5/5! We hope to welcome you again soon! Warmest regards,Simon Chew General Manager
by A verified traveler
Posted 13 Feb 2024
Overall stay was excellent the beds very comfortable, service excellent I understand there was a storm earlier so 2 of 4 restaurants were damaged. Service excellent and staff polite and very attentive! Overall nice hotel.
Comment from Hotel Management
4 Mar 2024 by Simon Chew, Hotel Management
Dear Mary,Thank you for your positive feedback! We're glad to hear that you still enjoyed your stay with us. Your kind words about our staff and service are greatly appreciated. We hope to welcome you back for another excellent stay in the future!Thank you again for choosing to stay with us.Warmest regards,Simon ChewGeneral Manager
by A verified traveler
Posted 5 Feb 2024
The property was beautiful and all the staff were extremely friendly. There was still quite a lot of construction to fix damage from the hurricane, but that's not their fault. It's hard to go out without calling a cab. Some things look nearby on a map, but the areas you'd need to walk through might not be ideal.
Comment from Hotel Management
14 Feb 2024 by Simon Chew, Hotel Management
Dear Bryan,Thank you for your feedback. We are glad to hear that you enjoyed the property and found our staff to be friendly.Thank you again for choosing Mövenpick. We appreciate your feedback and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Simon Chew, Hotel Management
Dear Consuelo, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager
by A verified traveler from Conyers
Posted 9 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Simon Chew, Hotel Management
Dear Renee, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager
by A verified traveler
Posted 3 Jan 2024
The food and wine selection is not good but the staff are all so nice and accommodating
Comment from Hotel Management
10 Jan 2024 by Simon Chew, Hotel Management
Dear tanyabella,Thank you for sharing your feedback regarding our food and wine selection. We appreciate your input and value your perspective as it helps us identify areas for improvement.Rest assured, we will take your feedback into consideration and work towards providing a better selection of food and wine options that align with your preferences. We constantly strive to enhance our offerings and ensure a pleasant dining experience for all of our customers.We are excited to announce that our restaurant partner, Ibiza Beach Club, located at Movenpick Hotel Mactan Cebu, is now under construction and will anticipate to open by mid-2024.Great news to share that in collaboration with Ibiza Beach Club, we will present the 12 course Balearic Grill eat all you can menu at the Forum restaurant starting from 3rd week of January 2024.On a positive note, we are delighted to hear that our staff members were able to provide you with excellent service. We will ensure to pass on your kind words to them and acknowledge their efforts.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to serve you again in the future and provide an improved dining experience.Warmest regards,Simon ChewGeneral Manager
by A verified traveler
Posted 31 Dec 2023
very clean and staff are so helpful
Comment from Hotel Management
8 Jan 2024 by Simon Chew, Hotel Management
Dear Cornelio,Thank you for taking the time to rate us a 10/10! We truly appreciate it, and we are glad to hear that you found the property clean and the staff helpful.We hope to welcome you again soon!Warmest Regards,Simon ChewGeneral Manager