Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024
Beautiful infinity pools, good food and cocktails, clean and comfort rooms.
Comment from Hotel Management
8 Feb 2024 by Sheilla, Hotel Management
Dear Mr./Ms. Spark, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Sheilla, Hotel Management
Dear Mr./Ms. Mese,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you for giving us a good rating. We trust that you had a great stay with us. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 14 Jan 2024
Freindliness of the staff was second to none
Comment from Hotel Management
16 Jan 2024 by Sheilla, Hotel Management
Dear Ms. Stephanie,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 14 Jan 2024
A great property made wonderful by the exception service provided by the kindest staff in the world.
Comment from Hotel Management
14 Jan 2024 by Sheilla, Hotel Management
Dear Annete,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Sheilla, Hotel Management
Dear Mr./Ms. Suzanne,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Sheilla, Hotel Management
Dear Mr. /Ms.Iva,Warm Greetings!Thank you for giving us a good rating. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you and until then. Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler from Slough
Posted 3 Dec 2023
Crimson Resort might be the best resort we've ever stayed at. If I could give Crimson 10 stars, I would. Being a VIP expedia, every single staff made sure that we were looked after. We got a free room upgrade, free late check out and so much more. The staff are courteous and very accommodating. Crimson is located quite far from malls. You'd need a car to get around. We tried all 3 restaurants and all of them are very good. Breakfast is like fine dining. Restaurants and room service are on the expensive side which we already expect. However, the servings are pretty good. If we're ever back in Cebu, there's nowhere else we'd rather be. I will be recommending Crimson to family and friends. Good job to all the team
Comment from Hotel Management
5 Dec 2023 by Sheilla, Hotel Management
Dear Mr. /Ms.Idris,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you so much for your kind words. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with my team. We will continue to work to improve our services, and we are excited to welcome you again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
26 Nov 2023 by Sheilla, Hotel Management
Dear Steve, Warm Greetings!Thank you for taking the time in sharing your experiences during your recent stay with us. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely,Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
18 Nov 2023 by Sheilla, Hotel Management
Dear Ms. Joan,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager
by A verified traveler
Posted 14 Oct 2022 on Hotels
Comment from Hotel Management
23 Oct 2023 by Sheilla, Hotel Management
Dear Curtis, Warm Greetings!Thank you for your feedback. Trust that we will continue to work to improve our services. Again we thank you for choosing to stay with us and we look forward to welcoming you back soon.Regards,Sheilla ImbongGuest Service Manager