Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Austin, TX USA

I prefer hotels that are updated

Posted 01 28, 15
Pros: The employees, the breakfast, wifi and location.
Cons: They need to get rid of as much carpet in the hotel as possible. There were also problems with my AC and shower temperature.
Location: It's within walking distance of Ayala Mall which is the best thing about Cebu from my stay there. Shopping, restaurants and even some entertainment.
If you don't mind older properties then this hotel maybe perfect for you. I just prefer hotels that are more updated. I don't like carpet in my room. Vinyl plank, faux wood, wood or tile floors are the way to go. The AC was in need of repair, but it worked fine. It had water dripping from it. The shower regulator was not working right. My showers had a cycle of hot, cold and warm, so I had to time when I let the shower hit me. It was sort of a game I played as I bathed. I reported the problems to the hotel so hopefully these issues will be fixed. The star of the property were the people who work there. Security, front desk, concierge, restaurant and cooks all did a great job. Breakfast was really nice.
3 out of 5
by A verified travelerfrom Australia


Posted 01 14, 15
Pros: Location
Cons: New carpet, bathroom refurbishment.
Location: Ayala mall
This was my second stay at this hotel, the first time being better. I think I was given the oldest room in the whole hotel. The room was fairly worn such as tiles in the bathroom and carpet. There was some annoying noise both mornings which sounded like someone hammering nails into the wall on the floor above. A majority of the decent cable channels were blocked which sucked. Location is good though, close to Ayala mall and the bed was good. My girlfriend slept like a baby in it. For the price I paid it wasnt bad value but next time I doubt I will stay here again.
4 out of 5
for Everyone
by A verified travelerfrom 川崎市


Posted 12 19, 14
5 out of 5
for Everyone
by A verified travelerfrom miami

great hotel close to shopping at ayala center

Posted 12 16, 14
Pros: all good
Cons: give the buffet
Location: lots to do at ayala mall
all was great, i expected the free breakfast buffet, as said when I booked but Hotel staff said this was not included, check in future
4 out of 5
for Everyone
by A verified travelerfrom Orlando FL

Close To Restaurants And Mall

Posted 12 14, 14
Pros: Close To Everything
Cons: Clean Better
Location: Mall And Restaurants
Stayed Here A Year Ago - Hotel Was New - This Trip Hotel Quickly Shows Wear
4 out of 5
for Everyone
by A verified travelerfrom Singapore

Great service with reasonable price.

Posted 12 12, 14
Location: Shopping
staff are friendly and approachable. its close to Ayala Mall and convenient for shopping or eating. vast selection of breakfast options.
5 out of 5
for Everyone
by A verified travelerfrom Los Angeles

Great service

Posted 11 24, 14
Nice bed & pillows, spacious room, clean. Would have wished a closer plug for CPAP users. Good room service. Area very close to city proper, walking distance to malls & good restaurants. Not fond of their breakfast.
3 out of 5
for Everyone
by A verified travelerfrom Mannheim

Gutes Hotel im Stadtzentrum

Posted 11 18, 14
Pros: Die Lage ist günstig, auch die Nähe zum Ayala - Einkaufszentrum, das man zu Fuss erreicht.
Wir haben das Hotel schon zum zweiten Mal für einen 2-taegigen Aufenthalt gebucht und sind ganz zufrieden. Die Beleuchtung im Zimmer war zu schwach, es gab nur auf einer Seite des Doppelbettes eine Nachttischlampe. Das Bad ist sehr klein.
4 out of 5
for Everyone
by A verified traveler

excellent staff and centrally located

Posted 11 16, 14
Pros: the staff from the front desk, to the room cleaners, to the security are top notch.
Cons: the firmness of the bed, maybe offer a mattress pad for extra comfort.
Location: ayalla mall is a 5 minute walk from the hotel, and there are always taxis available.
from the moment you arrive until the moment you leave, the staff at the parklane treat you like royalty. they are extremely attentive and take care of any issues immediately. the room was clean and stocked daily. the security at the door was very helpful and made you feel safe at all times. they always got a taxi for me and told the driver where I was going. we ordered room service for breakfast which was ok, but very affordable. the bed was a bit hard for my taste, but overall I will definitely be staying here again for my next visit.
5 out of 5
for Everyone
by A verified traveler

great location

Posted 11 3, 14
Pros: Location, buffets, staff, comfort of room.
Cons: Nothing really
Location: AsI said, the hotel is within walking distance of the great Ayala Mall.
We love the location of the Parklane. It is situated right by the Ayala mall. Also, the free breakfast buffet is the best in the Philippines. The staff is very friendly. Everything we asked for such as extra free bottled water, was never a problem. We have stayed there for years and will continue to for years to come.