Ratings based on 198 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Manila
Very nice except defective airconPosted 07 20, 14
Very friendly staff. Fast check in and check out. Convenient location. Free parking and wifi. Excellent.
by A verified traveler from Australia
Poor value - good locationPosted 07 5, 14
Booked and paid for a corner room online. Was told only standard room available upon arrival at the same price. Had dinner once in the restaurant, meal could only be rated as ok, price was astronomical by Philippine standards for the quality of the meal. Swimming pool was closed for maintainence, never saw a person working on it.
for Everyoneby Dave from Iloilo
Centrally LocatedPosted 06 24, 14
Pros: Location to central city
Cons: Décor needs updating to a REAL 4*
Location: On business so did really have time to tour
Check in process wa quick and efficient, room looked ok , but then tv was not working, had to call to get maintenance, room décor was a little dated for a 4*rated hotel Good location for Cebu City, but room was noisy from road traffic and the view was of another building. Would stay again if only for a couple of days, couldn't stay here for a week.
for Everyoneby A verified traveler
okPosted 06 5, 14
Pros: close to Mall
Cons: mattresses and pillows and better sound insulation. You can hear a flea fart that is a block away.
cement mattresses and sand-bag pillows! "UNCOMFORTABLE"
for Everyoneby Peter from Brisbane Australia
Nice Hotel Close to Ayala MallPosted 05 22, 14
Pros: The rooms , Staff, Gym, Pool, Restaurants, Room service
Cons: English lessons given the number of foreigners that stay in that hotel. Its one thing to speak basic English it another thing to understand Questions
Location: The hotel is centrally location and walking distance to shops and malls which i consider important when staying in a hotel
The Hotel was centrally located the hotel staff were friendly and made the stay pleasurable however given the number of English speaking people i feel that there understanding of English is lacking. Had one very bad experience with a in house Travel consultant which i wrote down the number of days i wanted to stay in Bohol was quoted a price the agent would not accept anything but cash. However on checking out of the hotel in Bohol i was asked for an extra days accommodation. I did not appreciate this if the agent made a mistake its there problem as i would have had to compensate the client here in Australia. My only other concern was when the price of an evening meal changed without being notified prior to walking into into the Restaurant instead of finding out when receiving the bill.
for Everyoneby KIKI from CEBU
Excellent linen!Posted 05 6, 14
I had a good sleep during my staying. Unfortunately,the shower of my room didn't work.
for Everyoneby M. Hmaidan from Dubai
Very nice hotel close to the mallPosted 04 26, 14
It was nice experience compering to the other hotels I been before.
nice hotel but problem with management and chargesPosted 04 14, 14
Pros: buffet breakfast
Location: close to Ayalla mall
I had two rooms reserved. When I added an extra person they charged me 1400php and they never put another bed or a bigger bed. All I got for my money was a free breakfast. The manger was not concerned. I don't mind paying if I get something for the money.
by Henry from Munich
Do not complain!Posted 04 12, 14
Pros: The way how to handle simple problems!
Cons: Hotels like this need aditional control about the rooms after the room boy ist finish with cleaning from a superviser! To handle simple complains !
Location: Location is good near Ayala Mall walking distance!
The shower hose was defect and only 50% of the water comes out! Also the hose from Lavatory was brocken and the floor was always wet! We complain this to the front desk and also to the room boy! This was a mistake!!!!!!! Frontdesk and room boy let us know that they have to starting an "Investigaton"! As we asking what investigation they let us know, that only we are the one who destroy this because before was nothing like this! In other words, if the roomboy will be always cleaning the bathtube and lavatory well he find out and will call the maintenace! It was than clear for me that the bathroom got only an "express" cleaning, what we found out also the next morning! The roomboy was finish in 3 minutes with the bathroom!
for Everyoneby A verified traveler
ten day stayPosted 03 16, 14
room provided behind elev.shaft. was this because room was discounted? bed was ok, but could have been better. get room on side facing hills. away from road noise on other side. This was a plus. it was also difficult to cross the road in front of the hotel to get to the the mall. overall with room on side facing hills and a great room rate, well worth the price we paid, nice pool and gym as well. at there regular rate of $95 and up there are other hotels where you can get better value for money. rooms and bathrooms are dated and need upgrading.