Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom england

Posted 03 19, 15
Pros: great location, great staff, looking forward to my next visit already
Cons: its not perfection but there's not much that specifically needs improvement good value for the price and would absolutely stay here again
Location: 2 minute walk to Ayala Mall and then easy links to everywhere
staff were very helpful and always made me feel welcome
4 out of 5
for Everyone
by A verified travelerfrom Australia

Nice hotel close to Ayala shopping centre

Posted 03 16, 15
Pros: Staff, breakfast.
Cons: Please provide ironing table and steam iron in the rooms. Laundry services are way too exorbitantly priced. improve shower temperature control.
Location: Ayala shopping centre. Waterfront casino
In general the stay was very comfortable. The staff was very good, breakfast was good. The only thing i didnt like was the bathrooms, they were too small and the shower was right over the bath tub (small tub) almost slipped on the slope of tub one time. The shower had very poor hot and cold water control, sometimes the water would go hot suddenly and sometimes cold. Staff was very good , well mannered and tried their best to accomodate to best of their abilities. Hats off guys ! Well done there ! Would definitely return to you guys whenever i come there.
4 out of 5
for Everyone
by A verified travelerfrom Shanghai/Hanoi/Atlanta

Good hotel in convenient location shopping/dining

Posted 02 23, 15
Pros: Most everything except check in and check out.
Cons: Make sure the rooms are ready at 2pm and don't waste time with the check out room check.
Location: Shopping, dining, entertainment 5 minute walk to Ayala mall. Great old school barbershop in Ayala mall level B1.
Most things about this hotel are positive except for the check in and check out. Check in was slow and the room was not ready well after the 2pm check in. Check out was slow due to a room check of the minibar. The beds are fairly comfortable for an Asian hotel. The room was large (Corner room). The bathroom was large but only had a shower when it could easily have had a tub. The water had a strong chemical aspect to it and was not potable. Breakfast was good and a decent variety though mostly Filipino flavors but they did make omelets to order and had fresh mango. The pool was nice but the water was a bit cold. The location is very good for walking to the mall for shopping, dining, and entertainment.
4 out of 5
for Everyone
by A verified travelerfrom Tokyo

nice hotel

Posted 02 23, 15
if I have chance to visit Cebu again, will book here. shower was not hot enough but there is hot place so don't marter for me. nice smile staffs were lovely. near the big mall and comfortable room. bit noisy outside cause of traffic and Karaoke.
4 out of 5
by A verified travelerfrom Austin, TX USA

I prefer hotels that are updated

Posted 01 28, 15
Pros: The employees, the breakfast, wifi and location.
Cons: They need to get rid of as much carpet in the hotel as possible. There were also problems with my AC and shower temperature.
Location: It's within walking distance of Ayala Mall which is the best thing about Cebu from my stay there. Shopping, restaurants and even some entertainment.
If you don't mind older properties then this hotel maybe perfect for you. I just prefer hotels that are more updated. I don't like carpet in my room. Vinyl plank, faux wood, wood or tile floors are the way to go. The AC was in need of repair, but it worked fine. It had water dripping from it. The shower regulator was not working right. My showers had a cycle of hot, cold and warm, so I had to time when I let the shower hit me. It was sort of a game I played as I bathed. I reported the problems to the hotel so hopefully these issues will be fixed. The star of the property were the people who work there. Security, front desk, concierge, restaurant and cooks all did a great job. Breakfast was really nice.
3 out of 5
by A verified travelerfrom Australia


Posted 01 14, 15
Pros: Location
Cons: New carpet, bathroom refurbishment.
Location: Ayala mall
This was my second stay at this hotel, the first time being better. I think I was given the oldest room in the whole hotel. The room was fairly worn such as tiles in the bathroom and carpet. There was some annoying noise both mornings which sounded like someone hammering nails into the wall on the floor above. A majority of the decent cable channels were blocked which sucked. Location is good though, close to Ayala mall and the bed was good. My girlfriend slept like a baby in it. For the price I paid it wasnt bad value but next time I doubt I will stay here again.
4 out of 5
for Everyone
by A verified travelerfrom 川崎市


Posted 12 19, 14
5 out of 5
for Everyone
by A verified travelerfrom miami

great hotel close to shopping at ayala center

Posted 12 16, 14
Pros: all good
Cons: give the buffet
Location: lots to do at ayala mall
all was great, i expected the free breakfast buffet, as said when I booked but Hotel staff said this was not included, check in future
4 out of 5
for Families
by A verified traveler

Recent stay at Cebu Parklane Hotel

Posted 12 15, 14 on Hotels.com
Housekeeping, concierge, and locations were all very good. The bathroom lacked hot water at times though, and could use an upgrade.
4 out of 5
for Everyone
by A verified travelerfrom Orlando FL

Close To Restaurants And Mall

Posted 12 14, 14
Pros: Close To Everything
Cons: Clean Better
Location: Mall And Restaurants
Stayed Here A Year Ago - Hotel Was New - This Trip Hotel Quickly Shows Wear