Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great service

Posted 11 24, 14
Nice bed & pillows, spacious room, clean. Would have wished a closer plug for CPAP users. Good room service. Area very close to city proper, walking distance to malls & good restaurants. Not fond of their breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent staff and centrally located

Posted 11 16, 14
Pros: the staff from the front desk, to the room cleaners, to the security are top notch.
Cons: the firmness of the bed, maybe offer a mattress pad for extra comfort.
Location: ayalla mall is a 5 minute walk from the hotel, and there are always taxis available.
from the moment you arrive until the moment you leave, the staff at the parklane treat you like royalty. they are extremely attentive and take care of any issues immediately. the room was clean and stocked daily. the security at the door was very helpful and made you feel safe at all times. they always got a taxi for me and told the driver where I was going. we ordered room service for breakfast which was ok, but very affordable. the bed was a bit hard for my taste, but overall I will definitely be staying here again for my next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted 11 3, 14
Pros: Location, buffets, staff, comfort of room.
Cons: Nothing really
Location: AsI said, the hotel is within walking distance of the great Ayala Mall.
We love the location of the Parklane. It is situated right by the Ayala mall. Also, the free breakfast buffet is the best in the Philippines. The staff is very friendly. Everything we asked for such as extra free bottled water, was never a problem. We have stayed there for years and will continue to for years to come.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom israel

Posted 09 28, 14
Very nice place, good price and close to Ayala center.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia Perth

Great hotel

Posted 08 31, 14
Pros: Central and clean.
Cons: Airconditioner leaked .And they obviously did not know how to fix it.
hotel.close to shopping centre.Big room.staff take care of your needs.However ask for a mountain view room.Otherwise you will need ear plugs.on the traffic side.
2 out of 5
by A verified travelerfrom Cebu

Rooms are old and tired.

Posted 08 27, 14
Overpriced, old rooms need complete revamp, breakfast just OK. Next time I will look elsewhere
2 out of 5
Recommended
for Business Travelers
by bossrosefrom Manila, Philipines

Made me wait a long time for check in

Posted 08 5, 14 on Hotels.com
It is okay but they made me wait long time for check in because apparently there was no record of my booking with hotels.com.
5 out of 5
Recommended
for Families
by Nacelle

This traveler left a rating score only Posted 08 1, 14 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted 07 25, 14 on Hotels.com
3 out of 5
Recommended
for Couples
by Nomad 88from Australia

Traffic Noise

Posted 07 22, 14 on Hotels.com
Staff were friendly and fair. Breakfast service was great. Traffic noise was a problem for us. Room was a bit dated.