Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Posted 09 28, 14
Very nice place, good price and close to Ayala center.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia Perth

Great hotel

Posted 08 31, 14
Pros: Central and clean.
Cons: Airconditioner leaked .And they obviously did not know how to fix it.
hotel.close to shopping centre.Big room.staff take care of your needs.However ask for a mountain view room.Otherwise you will need ear plugs.on the traffic side.
2 out of 5
by A verified traveler from Cebu

Rooms are old and tired.

Posted 08 27, 14
Overpriced, old rooms need complete revamp, breakfast just OK. Next time I will look elsewhere
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted 07 25, 14 on Hotels.com
3 out of 5
Recommended
for Couples
by Nomad 88 from Australia

Traffic Noise

Posted 07 22, 14 on Hotels.com
Staff were friendly and fair. Breakfast service was great. Traffic noise was a problem for us. Room was a bit dated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Very nice except defective aircon

Posted 07 20, 14
Very friendly staff. Fast check in and check out. Convenient location. Free parking and wifi. Excellent.
2 out of 5
by A verified traveler from Australia

Poor value - good location

Posted 07 5, 14
Booked and paid for a corner room online. Was told only standard room available upon arrival at the same price. Had dinner once in the restaurant, meal could only be rated as ok, price was astronomical by Philippine standards for the quality of the meal. Swimming pool was closed for maintainence, never saw a person working on it.
3 out of 5
Recommended
for Everyone
by Dave from Iloilo

Centrally Located

Posted 06 24, 14
Pros: Location to central city
Cons: Décor needs updating to a REAL 4*
Location: On business so did really have time to tour
Check in process wa quick and efficient, room looked ok , but then tv was not working, had to call to get maintenance, room décor was a little dated for a 4*rated hotel Good location for Cebu City, but room was noisy from road traffic and the view was of another building. Would stay again if only for a couple of days, couldn't stay here for a week.
3 out of 5
Recommended
for Everyone
by A verified traveler

ok

Posted 06 5, 14
Pros: close to Mall
Cons: mattresses and pillows and better sound insulation. You can hear a flea fart that is a block away.
cement mattresses and sand-bag pillows! "UNCOMFORTABLE"
3 out of 5
Recommended
by Nowie from Manila

It's Ok But There's Better Elsewhere

Posted 05 27, 14 on Hotels.com
We booked a night at the Cebu Parklane because of the location - you just cross the street at you're at Ayala Mall. This part did not disappoint. But the service aspect is where they failed miserably. When we arrived at 10:00am, we were told that we can only check in at 2:00pm or else we have to pay an early check-in fee of P500. We opted to wait as we had other things to do anyway. But while I was at the counter, another guest came in and the receptionist (the same one I was talking to) said that the new guest can check in at 12:00NN. What the!? Why not offer 12:00NN to me as well? Furthermore, they asked me to email them a copy of the hotel voucher - and I did so twice. When we came back later in the day to finally check in, they asked for it again! And as we were checking out the following day, they asked me to email the voucher yet another time! They couldn't be bothered to check their email first.