Ratings based on 112 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Clean and quiet. Breakfast was FANTASTIC. Wifi was spotty but mostly ok. Staff VERY friendly and accommodating.
by A verified traveler from Taunton
Posted 31 Jan 2024
Zerenity Hotel is a better hotel then i expected. Nice, comfortable and cozy.
by A verified traveler
Posted 28 Jan 2024
We stay room 310, 408 and 406. Room 310, the exhaust fan from ceiling is dripping with water and straight to toilet bowl. You will get wet while you will pee or pass motion.
There is no hand and face towel provided at all. no room slippers and door card is not working. I need to open by keys manualy. It is very hassle. The toilet alot of molds on shower side .lastly the kettle provided has burning smell when using it
Bathroom towel and bathroom rug is also dirty. No hygiene
Room 408/406 - the toilet bowl will not flush, it over flow when flushing. very dirty. Can not even fix it even after changing toilet bowl itself
The key card is not working, we need to always use manual keys to open the room.
I find that the hotel is new but the amenities is not well maintained. we requested to change room so that we will have better stay but they don't have spare room. And unfortunately they are not able to fix the issues we escalate to them.
so we end up we check out early and move to other hotel to stay.
I hope the hotel will get improved and provide the basic necessity. And be prepared especially if peak season.
Overall experience is bad and dont pass the basic requirement for accomodation
by A verified traveler
Posted 21 Dec 2023 on Hotels
by A verified traveler
Posted 2 Dec 2023
I love that there's a 7-Eleven right next to the hotel.
by A verified traveler from JACKSON HEIGHTS
Posted 25 Nov 2023
Cleanliness and Staff & Service are Excellent. Dining and Transportation are very accessible. Most importantly, it's affordable.
by A verified traveler
Excellent Customer Service
Posted 6 May 2023 on HotelsGood Job to Sir Jay-R and another Sir JR! Kudos too to the staff at the resto (breakfast). Best customer service,
thank you!
Comment from Hotel Management
6 May 2023 by Jhay-r, Hotel Management
Hi, Ma'am Victoria! Good day to you. We're so glad to hear that Ma'am :) I want to say Thank you so much, on be half of Zerenity Hotel & Suites. We're looking forward on your next stay. Have a great day ma'am.
by A verified traveler
Disappointed....
Posted 6 May 2023 on HotelsNo hot water for shower. Toilet flush is seldom fail or repeatedly do so it will flush. Remote TV is not working.
by A verified traveler
Posted 11 Mar 2023
by A verified traveler from Tasmania, Australia
Posted 26 Jan 2020 on Wotif
I have stayed numerous times over the past year, it’s my favourite for location, price, excellent staff service
Comment from Hotel Management
27 Feb 2020 by Sweetie, Hotel Management
Hello Wotif,
Thank you for choosing Zerenity Hotel & Suites!Thank you for your time on giving us a good review and for the perfect rating. We take pride in making our guest’s stay comfortable through a well maintained facilities. It's great to know that we did not fail you on your expectations and would like to assume that we have even exceeded it.We look forward for more visits in the future.
