Ratings based on 80 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
hot times
Posted 23 Dec 2023 on Hotels The room was terrible hot n air did not work
After 30 min help came to reset circuit breaker
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Jeanne, Hotel Management
thanks for the feedback John!
by A verified traveler
Posted 13 Aug 2023 on Hotels
by A verified traveler
Posted 1 Aug 2023 on Orbitz
by A verified traveler
Posted 10 Jun 2023
The "Luxury Condo" was not luxurious at all. It was filthy, infested with roaches, smelled like a dumpster in the hallway, the wall lamps were dangling, shower door falling off, and it was... terrible. After 3 months I finally got a refund. What a disappointment and problem getting a refund.
Comment from Hotel Management
23 Jun 2023 by Jeanne, Hotel Management
We apologize for the inconvenience and thanks for the feedback. The unit has just recently been renovated and beautified and everything is now fixed.
by A verified traveler
Family Rooms City View
Posted 9 Jun 2023 on HotelsThe Name of the Hotel was difficult to track. Please put landmarks on the description / website next time. It was generally good as the place is clean and spacious and can accommodate more than the limit.
Comment from Hotel Management
23 Jun 2023 by Jeanne, Hotel Management
Thanks for the feedback and we apologize for the inconvenience. We have updated our confirmation messages with the address of the property for guests' convenience. Thanks!
by A verified traveler
Posted 30 Jan 2023 on Hotels
by A verified traveler
Posted 22 Jan 2020
Good place to stay for Sinulog and no other reasons.
Comment from Hotel Management
1 Feb 2020 by Jeanne, Hotel Management
Thank you for your feedback. We appreciate it. What could've been better for your stay?
by A verified traveler
Good location but very unorganised managment
Posted 21 Dec 2019 on HotelsAlthough I didn't really check in early, 9 pm, the place still was not ready. The front office didn't find any reservation at all, then after a long search he asked for help.. they both still couldn't find it so they called someone and was told to get me to wait until someone comes with the keys.. so 15 minutes later, someone did come with the keys so we could start on the checking procedures... i made it to my place finally, but the bed was not set... they told me to wait a little... 10 minutes later, someone came in with the sheets and the towels..
In the morning i noticed that the condo has no ocean view as the advertisement says, and that the people who got me to the condo, didn't leave me a key to the condo....
The keys arrived later and nothing about getting a condo without the view.. next day i was told the original condo is getting fixed..
The location was great, the bed nit so comfy and the pillows were in a bad shape.
Comment from Hotel Management
1 Feb 2020 by Jeanne, Hotel Management
We apologize for the inconvenience this has caused you. Rest assured this wont happen again.
by A verified traveler
Posted 3 Dec 2019
COCKROACHES, I Had To Leave Early Because Of The Cockroach Infestation In The Room. Should Receive Full Refund For This Awful, Horrible Booking.
Comment from Hotel Management
1 Feb 2020 by Jeanne, Hotel Management
We have been doing pest control on all our units and everything have been better. Thank you for your feedback!
