Ratings based on 39 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
25 Feb 2024 by EJ, Hotel Management
Thanks for your review. Rest assured that we will do our best to improve our services for the next guests. Hope to see you again in the near future.
by A verified traveler from Cebu
Posted 20 Feb 2020
The check in time is later than usual, but you can check in at the typical time for a fee. Parking is available for a FEE! The included double trundle bed was false advertising. I was charged an additional FEE. The couch shown in the picture doesn’t exist, I am pretty sure we were not given the unit that we paid for. The shower head had rivets and screws flying off it when I tried to shower. They do have a pool, but only 2 family members can use the pool at one time. A family of four and we can’t enjoy the pool as a family???
Comment from Hotel Management
20 Feb 2020 by EJ, Hotel Management
First of all, you only book for 2 pax so I only give you a unit which is for 2 pax only. You need to be honest when you book of how many persons will stay. Also, I have a lot of units and not only those in the main photo that you mention. It will be based on what is available and your booking details.
If you are not satisfied then how come you even extend your stay? Also, you don't have the right to ruin our unit with those writings at the floor, stains at the bed and very dirty kitchen. Please have some respect to your host.
by A verified traveler
Posted 8 Jan 2020 on Hotels
Comment from Hotel Management
9 Jan 2020 by EJ, Hotel Management
Thanks for your review. Rest assured that we will do our best to improve our facilities and services for our guests.
by A verified traveler
Terrible condo
Posted 25 Dec 2019 on HotelsThis is not a hotel, but rather condo units so there is no guarantee what you will get .
When you arrive at reception you have to phone the assistant to have her come and check you in. I waited 15 minutes for her to arrive.
When we went to the unit there was an employee sleeping on the sofa.
There was a used tooth brush left in the bathroom.
The bed sheet was stained. There was no top sheet to use with the blanket. So gross .
You need to give them your passport in exchange for a pass for you to use the pool. Ridiculous .
The listing says there are 10 restaurants and 5 bars on site, but there is nothing in the building, rather they are referring to the venues along the main road within a 3 block radius.
I would not stay again or recommend.
Comment from Hotel Management
2 Jan 2020 by EJ, Hotel Management
Thank you so much for you review. Rest assured that we will continue to do our best in order to improve our services and facilities. Just to be clear, this is indeed a condo and not a hotel which is located at the city center close to almost everything you need(supermarket, restaurants, cafe, bars, pubs, etc.).
by A verified traveler
Water supply
Posted 5 Dec 2019 on HotelsEverything was okay except for the water supply. We were not informed that it has specific time of operation so we had to wait before we can take a shower.
Comment from Hotel Management
8 Dec 2019 by EJ, Hotel Management
We are very sorry for the inconvenience regarding the water supply. This is happening all over the city though due to the supply crisis.
Take note that the problem is already solve now and there is already enough water supply now.
by A verified traveler
Posted 28 Jul 2019 on Hotels
Your information in the website is deceptive.
Comment from Hotel Management
28 Jul 2019 by EJ, Hotel Management
Thanks for your review however kindly clarify by what you mean is deceptive. It could be that you haven't read clearly the fine print or something like that. If it's about the room, kindly take note that we do have a lot of units with different designs and interior and your stay will depend on availability basis.
by A verified traveler
Posted 20 Jul 2019 on Hotels
We’re checkin quite early as we arrive earlier, we spoke to a girl who in charge receiving the quest. room wasn’t ready yet but she-allowed as to leave our languages. I’m very disappointed the fact that we unexpected, room was dusty,pillows, linen bed uncomfortable no headboard, toilet set is broken and zinc top pilled off and she give as very thin foam for my girl.
Comment from Hotel Management
20 Jul 2019 by EJ, Hotel Management
Thank you so much sir for your review. I do apologize for your bad experience on your stay but you could have told us earlier during your stay so that we can still remedy it. Anyway, we will do our best to improve our facilities and services for our next guests.
by A verified traveler
Good stay.
Posted 16 Jul 2019 on HotelsThe bathroom and shower needs an update other than that everything was good.
Comment from Hotel Management
17 Jul 2019 by EJ, Hotel Management
Thanks for your stay. Rest assured that we will continue to do our best to improve our services and facilities for our guests.
by A verified traveler
Posted 29 Jun 2019 on Orbitz
Bathroom shows mildew on walls and floors. Water pressure on the rain shower head device is not working properly and the water heater temperature didn’t work. Bathroom smells funky. Water stains and calcification accumulation shows on shower heads and faucets. Cobwebs is present in the room. Cooking utensils are burnt. Hallways and elevators no air condition which makes them smells dingy and smells like urine. Front desk Staff and security do not have the right to contact the owner of the unit nor will provide contact number of the owner. You must have contact information yourself and you have to contact the owner of the unit yourself when checking in and checking out.
Comment from Hotel Management
30 Jun 2019 by EJ, Hotel Management
Thank you so much for your review. Although nothing we can do about the check-in process since it's a condo unit and not a hotel so it has to be direct to the owner. We will take your review seriously and try to improve our facilities and services for our next guests.
by A verified traveler from Australia
Posted 18 Apr 2019
Not a hotel it is a condo not good for children no amenities no restaurants no service if there are any good reviews about this place they were paid to say it
Comment from Hotel Management
1 May 2019 by EJ, Hotel Management
Hi,
Thank you so much for your review. Rest assured that we will do our best to improve our services and facilities for our guests. Also, we haven't paid anyone to give us good review as you mention. It's true that this is not a hotel but a condo so you have to manage your expectation.
