Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Good
by A verified traveler
Posted 2 Jun 2024
Best hotel in cartagena
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Gerencia General, Hotel Management
Estimado Diego,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
by A verified traveler
Posted 23 May 2024
Great stay. We always chose this when we go to Cartagena. Family friendly, but also fun for adults. Excellent food and service.
Comment from Hotel Management
27 May 2024 by General Management, Hotel Management
Dear Daniel,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
by A verified traveler
Posted 19 May 2024
We kept, clean, kind and attentive. Food was great, The stay was very affordable
Comment from Hotel Management
22 May 2024 by General Management, Hotel Management
Dear Michael,We are pleased to learn that you enjoyed an experience marked by a wonderful rest and excellent service. Keep in mind that you will always be welcome at your home in Cartagena de Indias, #LasAméricasIsMore
by A verified traveler
Posted 17 May 2024
Not only did I get money stolen from my room but my jacket got stoled as well. The manager stated they will open and investigation and nothing has happened. Super dissappointed. Also, nothing is included in your stay they charge you a bill at the end.
Comment from Hotel Management
22 May 2024 by General Management, Hotel Management
Dear Rimary, We appreciate the time you took to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia. In the most attentive and honest way we regret the inconveniences that marked your stay and created that perception of our service. Day by day we are working tirelessly in order to achieve a higher level of satisfaction for each of our valued guests, for this reason, we wish to express very kindly that in the hotel we are very rigorous in ensuring and promoting the tranquility of the guests at every moment of their stay, for this reason, be assured that your comments are extremely important to us and we have to serve to implement ongoing prevention and improvement actions, as we have always done, in order to achieve the welfare and excellent service to our guests.We hope to welcome you again in this your home in Cartagena de Indias, to give us the opportunity to provide you with a pleasant stay and positive experiences, because #LasAméricasIsMore
by A verified traveler
Posted 9 May 2024
Atención de los empleados excelente hotel maravilloso
Comment from Hotel Management
16 May 2024 by Gerencia General, Hotel Management
Estimada monica,Muchas gracias por tomarse un momento de su valioso tiempo para compartimos las impresiones de su estancia en nuestro hotel.Nos alegra mucho los comentarios que nos traslada con respecto a la atención y ayuda brindada por parte de nuestro personal y que reconoce de manera especial el servicio de cada uno de ellos.Aquí estaremos prestos y dispuestos a seguir sirviéndoles en una próxima oportunidad.
by A verified traveler
Posted 2 May 2024
The best place to stay if you like to relax in Cartagena
Comment from Hotel Management
4 May 2024 by General Management, Hotel Management
Dear Henry,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
by A verified traveler from Bothell
Posted 27 Apr 2024
Food options where limited, moreover the moved us two days to a different building for breakfast
Comment from Hotel Management
4 May 2024 by General Management, Hotel Management
Dear Diego,Thank you for sharing your valuable review of your experience at Hotel Las Americas Torre del Mar on Expedia.We will continue working to provide a service up to your expectations. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
by A verified traveler from Durango
Posted 23 Apr 2024
Gorgeous views. Booked the double superior room. Well worth it!
Comment from Hotel Management
4 May 2024 by General Management, Hotel Management
Dear Sherie,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
