Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great spa and quiet room
by A verified traveler
Posted 5 Jun 2024
Wonderful views from the balcony in my room
Comment from Hotel Management
6 Jun 2024 by voco St. David's Team, Hotel Management
Thank you Michael for your 5 out of 5 rating following your recent stay.We are happy you had a great time and we all hope to see you again soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by The Guest Relations Team, Hotel Management
Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience overall.
by A verified traveler
Posted 23 May 2024
Lovely rooms with balconies. Very spacious and comfortable however they don’t have enough power points for guests to use. No stocked minibar and there was no room service menu in my room or any info about what the hotel offered or info about the city. As I waited in line to check in one male member of staff looked straight at me and walked away as if customers are not their job. The female receptionist who helped me was very nice and helpful.
For a 5 star hotel I would expect a lot better amenities in the rooms and better customer care all
round. Also the hotel car park used to be free and now charges £24 a night. Overall disappointed at how this hotel has become a save money at the expense of your customers comfort and experience.
Comment from Hotel Management
24 May 2024 by voco St. David's Team, Hotel Management
Dear Julie Thank you for your feedback I am happy that you liked some of your stay with us room with lovely balcony , the room service menu is on the TV under hotel information and the car parks are public car parks managed by NCP and Parking Eye directly .Kind RegardsFOH Team
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by voco St. David's Team, Hotel Management
Dear Jo Thank you for your feedback Kind RegardsFOH Team
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Guest Relations Team , Hotel Management
Dear Steve Thank you for your feedback Kind RegardsFOH Team
by A verified traveler
Posted 29 Apr 2024
Had a problem in our first room but was dealt with quick and moved. The view was amazing the only thing missing was somewhere to sit on the balcony
Breakfast had so much to choice from.
Comment from Hotel Management
30 Apr 2024 by The Guest Relations Team, Hotel Management
Dear Justine, Thank you for sharing your experience with us! We're delighted to hear that despite the initial hiccup, we were able to swiftly address it and ensure your comfort. It's fantastic to know that you enjoyed the stunning view from your room. Your feedback regarding the balcony seating is duly noted, and we'll certainly look into enhancing that aspect for future guests. We're glad you found our breakfast offerings to your liking; we strive to provide a wide variety to cater to all tastes. We hope to have the pleasure of welcoming you back for another memorable stay!
by A verified traveler
Posted 16 Apr 2024
Great experience. We arrived early so our room wasn’t ready yet but we got to enjoy the spa while we waited. Loved the hot tub and infrared room. The pool was a bit too cold for me so I didn’t go in but it looked clean. I just wished you could go from the hotel to the spa without having to exit the building, especially when it’s cold outside. Staff was friendly and the concierge super helpful in securing a taxi and getting some directions for some activities. The room was clean and we appreciated that it had two chairs. The only negative we had was the food. I purchased dinner to go. The staff was accommodating but the burger and the chicken sandwich did not have much flavor. Other than that though it was a great experience and we would highly recommend this hotel. In the Cardiff Bay Area, super close to many great restaurants. A short Uber ride away from Cardiff central.
Comment from Hotel Management
25 Apr 2024 by guest relations team , Hotel Management
Dear Danira Thank you for your feedback ,I am happy that you enjoyed your stay with us , great experience , location and staff .Kind RegardsFOH Team
by A verified traveler
Posted 13 Apr 2024
Great hotel - nice bayside location, friendly staff good rooms with balconies. Loved it! Parking is expensive but that’s just the area not the fault of the hotel!
Comment from Hotel Management
14 Apr 2024 by voco St. David's Team, Hotel Management
Dear Helen Thank you for your feedback ,I am delighted that you enjoyed your stay with us , great hotel , location and friendly staff , the car parks are managed by NCP and Parking Eye directly .Kind RegardsFOH Team
by A verified traveler
Posted 11 Apr 2024
If you're looking for a city break in Cardiff then Cardiff Bay is a great location. I especially liked the location of voco St David's because it has the wetlands nature reserve on one side where you can sit and enjoy birdsong and a low key beauty. And on the other side it has pubs, bars, chain restaurants, statues, interesting buildings like the Parliament and the church where Ronald Dahl was christened.
The rooms have a floor to ceiling window leading to a balcony with a great view over the bay. Balcony doors are heavy and if you go out at night to take a picture wear shoes. I was in flip flops and skinned my big toe on the door. I'm clumsy, it's not the door.
The spa is included for guests. I didn't book treatments but I did enjoy the large swimming pool and the hydrotherapy pool. It's excellent. Clean, spacious, friendly spa staff. I even went down the next morning and got a plaster for my toe from the spa reception.
I had breakfast in my room. Can recommend. I ordered vegetarian sausages hoping they would be traditional Glamorgan sausages and they were! The food was perfectly seasoned but I wish they had put a salt and pepper shaker on the tray. I like extra pepper on my eggs and extra salt on my fried mushrooms. That did not stop me from eating every mouthful. It was very well cooked and seas
Comment from Hotel Management
12 Apr 2024 by voco St. David's Team, Hotel Management
Dear Naveen , Thank you for your feedback ,I am delighted that you had a lovely stay with us , great location , room with a balcony , spa facilities and breakfast I do hope that we welcome you back again in the future .Kind Regards FOH Team
