Ratings based on 791 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 4 Jun 2024
We love it a special thanks to Ramon, Madeline, Daniel, Briana,Martha,scoby I can’t remember all the names but you guys make our experience amazing with the great service, I don’t know the cleaning lady’s names but also thank you
Comment from Hotel Management
4 Jun 2024 by Edily F., Hotel Management
Dear Ingrid,Thank you for rating us, On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Edily F., Hotel Management
Dear Corinne, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator
by A verified traveler
Posted 3 Jun 2024
Beautiful place
Comment from Hotel Management
4 Jun 2024 by Edily F., Hotel Management
Dear Liza, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back very soon.Edily F.Social Media Coordinator
by A verified traveler
Posted 3 Jun 2024
Great beaches and service.
Comment from Hotel Management
4 Jun 2024 by Edily F., Hotel Management
Dear Daniel. Thank you for rating us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator
by A verified traveler
Posted 3 Jun 2024
The best all inclusive we have ever been to! The service was outstanding! Ramon, our concierge, was very helpful and attentive. The staff were such nice people and truly wanted to make everyone happy and were always making suggestions of things to do or food to try. The food and drinks were incredible! The beach was clean and water was clear to swim. The beach chairs with hut umbrellas provided all the shade we needed. And, the staff was always there to bring us drinks on the beach and at the pool. The infinity pool was beautiful. There were free water activities (stand up paddle boards, catamarans, kayaks). We also enjoyed the spa and free daily activities such as a sound bath and yoga. They had daily cookouts on the beach and sand volleyball games. They also had nightly shows which were fantastic and fun. There were wine/chocolate nights, pottery making and painting classes. A staff member would come around the pool and offer popsicles with Champagne every day. We had the time of our lives and hope to go back soon.
Comment from Hotel Management
4 Jun 2024 by Edily F., Hotel Management
Dear Amanda, Thank you for rating us.We thank you for the excellent comments on your recent vacation experience at our hotel, our guests' satisfaction is our number one goal and there is nothing better than achieving it, we are glad that our hotel and our staff were able to meet all your needs during your stay.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator
by A verified traveler
Posted 1 Jun 2024
The property was beautiful and the rooms were super well maintained. I loved the personalized service Ramon, our concierge, gave us. Whenever I had a question, I could text him and know that he was able to answer anything and organize anything for us. The beach was beautiful and clean. The food options were wonderful and the service was unparalleled. Definitely book here!
Comment from Hotel Management
4 Jun 2024 by Edily F., Hotel Management
Dear Kimberly, Thank you for rating us and sharing with us your experience on our property. We are very flattered by your comments and glad to know that the hotel met the expected expectations. We will be sharing your complimentary comments with Ramon, we are sure he will be very happy to receive them. Once again thank you for choosing our hotel for your holiday we hope to welcome you again in the not-too-distant future.Edily F.Social Media Coordinator
by A verified traveler from Amityville
Posted 31 May 2024
The best ever vacation
Comment from Hotel Management
1 Jun 2024 by Edily F., Hotel Management
Dear Julissa, Thank you for rating us.We would like to express our sincere appreciation for your feedback on your experience at our hotel, as it helps us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your vacation. We continually strive to provide the best quality and ensure that all our guests return home with beautiful memories of their vacation.Thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Edily F.Social Media Coordinator
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Edily F., Hotel Management
Dear Gerardo, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Edily F., Hotel Management
Dear JohnThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator
