Ratings based on 2,815 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Room smelled like mildew and sheets were filthy
by A verified traveler from Rancho Cordova
Posted 3 Jun 2024
The staff are friendly. Accommodations are very clean. Food are amazing. We had so much fun.
by A verified traveler from Queens Village
Posted 2 Jun 2024
Property is beautiful, and staff is friendly. However, I was disappointed about the room cleaning schedule. I have to call multiple times at the front desk to get my room cleaned and get fresh towels.
by A verified traveler
Posted 2 Jun 2024
This is my first time in Cancun and I must say I did the right thing choosing Wyndham. Everything was amazing. Love the food options, pools, beach, drinks and the lovely staffs. I also got upgraded as a VIP so I am looking forward to coming here again.
by A verified traveler
Posted 1 Jun 2024
The property is absolutely beautiful and the staff were so helpful!
by A verified traveler
Posted 1 Jun 2024
All the staffs are very helpful and polite.
Comment from Hotel Management
1 Jun 2024 by Wyndham Grand Cancún, Hotel Management
Thank you for taking the time to write and share your feedback and rating us. We are very glad to hear from you that we are able to meet your expectations. We hope to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.
by A verified traveler from pico rivera
Posted 1 Jun 2024
I didn’t like that the beds are to small for couple
The tv never worked we call the front desk 4 times
We liked the restaurant and the staff at the restaurant
Comment from Hotel Management
1 Jun 2024 by Wyndham Grand Cancún, Hotel Management
First of all, we would like to thank you for taking the time to write and share your comments and ratings with us. Of course we will fix this situation that you tell us about to prevent it in the future and we will be more than happy to welcome you again to provide you with the best vacations with the attention to detail that characterizes us.
by A verified traveler
Posted 31 May 2024
Well it was good I’ll be back next year 😎
Comment from Hotel Management
31 May 2024 by Wyndham Grand Cancún, Hotel Management
Thank you very much for taking the time to write and share your comments and ratings with us. We are very happy to know that we were able to meet your expectations. We will be more than happy to welcome you again in order to provide you with the best vacations with the attention to detail that characterizes us.
by A verified traveler from orlando
Posted 31 May 2024
My family and I enjoyed the resort, the shows, the food and the amenities; there were some things that needed to be fixed and it was rectified immediately. The drinks were not so good but overall a great stay for the family!
Comment from Hotel Management
31 May 2024 by Wyndham Grand Cancún, Hotel Management
First of all, we would like to thank you for taking the time to write and share your comments and ratings with us. We are very happy to know that we were able to meet your expectations. We will be more than happy to welcome you again in order to provide you with the best vacations with the attention to detail that characterizes us.Best regards.
by A verified traveler from Kansas City
Posted 30 May 2024
I loved everything about this resort The best
Comment from Hotel Management
30 May 2024 by Wyndham Grand Cancún, Hotel Management
Thank you so much for your kindly review.We really appreciate your comments, rest assured that i will be sharing this with our team in order to improve the experience of our guests.
