Ratings based on 5,428 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
We liked the all-inclusive features of the hotel, plus options for trips and tours. It was also very clean. The extensive staff was friendly, courteous and made us feel welcome.
by A verified traveler
Posted 4 Jun 2024
This is great all inclusive resort. It is well maintained and the staff is really nice and helpful.
Comment from Hotel Management
4 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear MrugeshWe greatly appreciate your comments, it is always a pleasure to provide you with the best service. We hope to see you back very soon!Best regards
by A verified traveler
Posted 4 Jun 2024
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Comment from Hotel Management
4 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear Juan CarlosWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Please, DM us to follow up the situation.Best regards
by A verified traveler
Posted 4 Jun 2024
Good food
by A verified traveler
Posted 4 Jun 2024
Staff was amazing, rooms were clean.
Comment from Hotel Management
4 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear SapneetAlways a pleasure to give you the best experience! Hope to see you back very soon!Best regards
by A verified traveler
Posted 3 Jun 2024
No tenemos ninguna queja de este lugar si pudiera le daba otra estrella más su personal es excelente su comida es excelente no tuvimos ninguna queja el lugar limpio impecable 10 de 10
Comment from Hotel Management
3 Jun 2024 by Ignacio R General Manager, Hotel Management
Estimado José LuisSiempre un placer poder brindarles la mejor experiencia ¡Esperamos poder verlos de vuelta muy pronto!Saludos
by A verified traveler from Troup
Posted 3 Jun 2024
Most staff was extremely nice and entertainment was top notch. AC worked amazing. AC in common areas would make it perfect.
Comment from Hotel Management
3 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear AreliAlways a pleasure to give you the best experience! Hope to see you back very soon!Best regards
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear DenisThank you so much for your score! Hope to see you back very soon!Best regards
by A verified traveler
Posted 2 Jun 2024
The people, atmosphere, food, and drinks!
Comment from Hotel Management
3 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear JuliaThank you so much for your comments! Hope to see you back very soon!Best regards
by A verified traveler from Troup
Posted 2 Jun 2024
It would be preferrered to have better AC/ventilation through the common areas. Overall, very good resort with great service and entertainment.
Comment from Hotel Management
2 Jun 2024 by Ignacio R General Manager, Hotel Management
Dear IsmaelThank you so much for your feedback! We will work to improve in order to provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards
