Ratings based on 2,229 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Super clean great food and great service
by A verified traveler
Posted 4 Jun 2024
Ok
by A verified traveler from Winter Garden
Posted 4 Jun 2024
We arrived 2 hours before checkin with a 1yr old and they refused to let us eat and required payment even though it is an all inclusive resort. Very frustrating after we had already spent so much on the trip and after hearing that they give a 4 hr eating pass after checkout that we would not be able to use due to our flight times. The lack of empathy really turned us down from ever coming back.
Also FOOD IS TERRIBLE. You don't get variety, its always the same menu. Sushi and bar were the worst!! We left without being able to finish our food and ordered from the same menu we had been eating from for 5 days. It was a bad way to experience cancun. We Recommend that you book a different hotel. We will not be coming back.
by A verified traveler
Posted 4 Jun 2024
This resort was an overall nice resort. It had two main pool which one was considered the party side and the other the quiet side. We are parents of little ones so we enjoyed being able to choice the vibe we wanted to go for each day. The all inclusive is well worth it and the food was really good. The only thing we were disappointed in was the lack of entertainment. We’ve gone to other all inclusive resorts and most have offered entertainment all day and at various locations. They do have a diner and a show you can go to but every night we didn’t want to go to the room yet but we would because there wasn’t nothing else to do. The silver lining in the lack of entertainment was we always went to bed early so we woke up really early and had much more beach and pool time
by A verified traveler
Posted 4 Jun 2024
We loved our stay at the Royal Sands. The one bedroom suite we stayed in was very nice and very clean. The cleaning staff made sure that the place was cleaned every day, towels changed and drinks replenished. The food was pretty good with our favorite being the Hacienda Sisal and the Trattoria at the Royal Cancun. The free shuttle between the Sands and Royal Cancun was a very nice option. Check in/out was very easy. I used the Royal app to do a lot of things like reservations for restaurants. Only negative thing I would say is you needed to go down and reserve pool chairs in order to have a spot.
We will definitely come back to this resort again in the future!!!
by A verified traveler
Posted 3 Jun 2024
I am not sure why this property has a 8.8 on Expedia because it is definitely not that. This an old property built in the 80s probably. There’s absolutely no entertainment. All they have is 2 pool sites and the beach. And everything else in the property is less than average. Went here for a graduation celebration and we were told that we have to keep our luggage packed to move from one room to another the next day. Which was a complete waste of our time. I would definitely not recommend this resort. It is very old and outdated and a waste of your money. I would rather pay a little extra and go to a nicer and newer resort with activities and more than 2 places to eat.
Comment from Hotel Management
4 Jun 2024 by Jamezcua, Hotel Management
Dear Donia,We're glad to read about your stay. However, we're sorry to learn your visit did not fulfill your expectations.One of our goals is to communicate accurately and assertively with our customers. We've made sure that the information regarding the room switching on Saturday is available on our website and on all of our business partners' websites. These details can also be found in the confirmation letter received after booking. Our priority is that our guests stay in the same room throughout their entire stay. Unfortunately, this is particularly difficult when we have high occupancy and membership contracts to honor. When this happens, our procedure is to notify our guests during check-in so that it's a smooth and seamless process.Nevertheless, we're sharing your comments with both: guest services and revenue department so they can review our Resort's information online.We regret that you have perceived our resort as outdated. Unlike other hotels in the area, our design is based on Mexican architecture, and we have tried to make the decoration and furniture recall Mexican traditions. We constantly keep the resort in tip-top condition and encourage our guests to let us know if we can do anything to improve their stay. We are sorry to hear that we have not been able to achieve this goal with you.We are committed to customer satisfaction and we are sorry to hear that your experience at our resort did not meet your expectations including our entertainment options.If you'd be open to considering The Royal Sands again in the future, we would love to welcome you back. We are always looking for ways to improve the guest experience, and your feedback is valuable in that process.Sincerely, Josimar AmezcuaOnline Reputation Agent
by A verified traveler
Posted 2 Jun 2024
This is not an all exclusive area. Everything that taste good cost a ton of money.
by A verified traveler from Broomall
Posted 2 Jun 2024
Tomas, Roberto Angel, Oscar, and everyone at the pool is absolutely amazing… Jacqueline is so amazing at the front… Everyone just makes you feel like family and they really give you such a great feeling. This is my seventh time going. I have been going every year I am not a timeshare holder and I’m not becoming one, but this resort is absolutely perfect whether you want to be a timeshare holder or a regular guest, who books
by A verified traveler from Broomall
Posted 2 Jun 2024
Everyone is absolutely amazing! Tomas, Oscar , Angel, Roberto and everyone at the pool.! Jaqueline at the front ! Pedro on the back end! Everyone just makes you feel like family. I absolutely love this resort and I will continue to go back every year as this has been my seventh year. I am not a timeshare holder and I am not going to become one, but this resort is still perfect for me.
by A verified traveler
Posted 1 Jun 2024
no one will explain to you that everything is not included in your package and at the end they just tell you that you have to pay extra Not happy with the and dinner is same menu every night nothing new need upgrade menu
