Ratings based on 559 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
5 Jun 2024 by La Gerencia , Hotel Management
Muchas gracias por habernos elegido, continuamos trabajando en mejoras de la propiedad
by A verified traveler
Posted 19 Apr 2024
All was perfect
Comment from Hotel Management
5 Jun 2024 by The Management , Hotel Management
Thank you for your preference
by A verified traveler
Posted 17 Apr 2024
We did not like the hotel, it needs a lot of work. We actually left the next day and no one offered a refund. We were not able to sleep due to a lot of noise, bathroom did not have shower curtain, water everywhere. We had to ask for towels, blankets and pillows. It was wasted of the money and time. The location is nice
Comment from Hotel Management
18 Apr 2024 by La Gerencia , Hotel Management
We appreciate your feedback but could have been more useful during your stay and act immediately, anyhow we are taking action
by A verified traveler
Posted 11 Apr 2024
We paid for all inclusive when we booked. Didn’t get all inclusive even though we were willing to pay the Expedia pricing for it again. Spend 2 weeks being passed between the hotel and Expedia to try to sort it out only to have both sides pointing fingers and each other. Our room was mouldy so I was sick most the trip. Hallways reeked like cigarettes. We weren’t given towels from the start. The few we got were stained and gross. If we asked for new towels they said 30 min and then didn’t give anything until 3 days later. The only amenities in the room are shampoo, toilet paper and body soap. Nothing else. Fridge was ripped out. No coffee. The sink was rusty. Toothpaste stains on the counter from the previous guests. Only one sheet on the bed. No blankets or anything. The buffet food wasn’t great, pretty basic.
Comment from Hotel Management
12 Apr 2024 by La Gerencia , Hotel Management
Thank you for your feedback, but we replied you several e-mails confirming your meal plan, your reservation was made by you in a room only without meals. We are sorry we have not feedback about your room details during your stay even though you do not mention the free upgrade to ocean view room you got
by A verified traveler
Posted 24 Mar 2024
Found cockroaches in the bathroom and in the hallways. Terrible experience.
Comment from Hotel Management
28 Mar 2024 by The Management , Hotel Management
Thank you for your feedback , we just share this information with our staff
by A verified traveler
Posted 17 Mar 2024
Just few things not preferred is…:
Hotel did not have or offer any top blankets or covers on beds, had limited clean sheets and towels which we had to regularly request and self serve get our own few fresh linens and towels, and we had to ask for couple more bed pillows needed. They also did not offer and we did not have any small hotel room refrigerators or anywhere to keep small food and drink items cold and fresh. In addition to that they don’t ever have a place to just get some ice to keep things cool cold, only place is you must purchase your own at convenience store and even then back at room have no place to keep it frozen due to having no small refrigerator or freezer in room. Not as important and optionally would been nice to have, you don’t get a small room microwave to warm or freshen snacks up in rooms either. The small room locker safe also didn’t seem too secure had to pay for. Preferred…: Most overall satisfactory resort, with positive nice experience enjoyed.
Comment from Hotel Management
19 Mar 2024 by The Management , Hotel Management
Thank you for your feedback, we appreciate and share it with the involved department. We would like to remark safety box in your room is free of charge during your stay.
by A verified traveler
Posted 9 Mar 2024
It is the little things that knocked them down. Not having towels for hours. A toilet seat and shower curtain that were too short. A faucet knob that didn't work and a TV that was circa 2005. Unfixed holes in the walls and little mold spots.
It was clean and the room was decent. The staff were also very accommodation.
Comment from Hotel Management
11 Mar 2024 by The Management , Hotel Management
We really appreciate you for your feedback , taking action immediately
by A verified traveler
Posted 26 Feb 2024
The lady at the front desk and some of the staff were rude and unhelpful.
The all inclusive drinks were not good and the tequila tasted like rubbing alcohol. The food was edible but not good either. But if you only want a bed and AC, it will work. I wouldn’t stay here again.
Comment from Hotel Management
26 Feb 2024 by The Management , Hotel Management
Thank you for your feedback , it is very important for us
by A verified traveler
Posted 19 Feb 2024
Worst hotel I’ve ever stayed at. Room was dirty, TV didn’t work. Management was awful.
Comment from Hotel Management
26 Feb 2024 by La Gerencia , Hotel Management
Thank you for your feedback we really appreciatte if you let us know more about your experience
by A verified traveler
Posted 16 Feb 2024 on CheapTickets
This was an ok place to stay on a budget. Staff was friendly and helpful most of the time. The food was sub par. They have buffet style food and most of the time the hot food was cold. I probably wouldn’t stay here again solely because of the food.
Comment from Hotel Management
19 Feb 2024 by The Management , Hotel Management
Thank you for your preference and feed back
