Ratings based on 1,508 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I like the service
by A verified traveler
Posted 4 Jun 2024
The overall property was clean and beautiful. However, the shower water smelled like swamp water and the water would constantly leak from the shower. The food at the property was not great but the staff was friendly and nice. One of the pool party hostess was not honest about making an announcement about our engagement. This disappointed us as we was looking forward to this moment. Nice place but will not come back.
Comment from Hotel Management
4 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
We are sorry for the inconvenience you had during your stay, your opinion is very important to us and will be taken into account, we all work daily at Royalton Chic to improve the experience of our guests.
by A verified traveler
Posted 4 Jun 2024
I really enjoyed the Diamond Club perks of having an area to get premium drinks and a private separate area for the pool. It’s had several things to do. You really don’t have to leave the resort. Adults only was the plus. The room and view was amazing. Definitely will be returning.
Comment from Hotel Management
4 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.
by A verified traveler
Posted 4 Jun 2024
by A verified traveler from Philadelphia
Posted 4 Jun 2024
Service was terrible, staff were rude and unprofessional. Once you checked in your were on your own there was no communication or courtesy, and they weren’t very accommodating to certain guest. Also you were locked out of rooms and they were hot and humid . Just a very unpleasant experience from service and hospitality standpoint.
Comment from Hotel Management
4 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
We are sorry for the inconvenience you had during your stay, your opinion is very important to us and will be taken into account, we all work daily at Royalton Chic to improve the experience of our guests.
by A verified traveler
Posted 4 Jun 2024
Awesome hotel clean friendly attentive staff
Comment from Hotel Management
4 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.
by A verified traveler
Posted 3 Jun 2024
Elevator socks
Comment from Hotel Management
4 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
We are sorry for the inconvenience you had during your stay, your opinion is very important to us and will be taken into account, we all work daily at Royalton Chic to improve the experience of our guests.
by A verified traveler
Posted 3 Jun 2024
Luis, guierllmo n hugo at the swim up bar were excellent n on top of it. At 50yo it was def majority a younger crowd but still had a good time. Rooms were nice n walk in shower was great. Good luck figuring out the light switches. Overall a good experience.
Comment from Hotel Management
3 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.
by A verified traveler
Posted 2 Jun 2024
Majority of staff was friendly.
Comment from Hotel Management
3 Jun 2024 by Damian Gomora / expedia concierge, Hotel Management
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.
by A verified traveler
Posted 31 May 2024
Amazing and 3rd floor is such a party vibe. The beach is also amazing and barely any sargasso
Comment from Hotel Management
1 Jun 2024 by Royalton CHIC Cancun, Hotel Management
Dear Hannah, we thank you for your rating. We are truly honred to know your stay was amazing with us. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kind regards.
