Ratings based on 1,785 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Despite the reviews the food was pretty food, staff was amazing, and my kids had a really good time at the pool. Shows were good too. Definitely recommend
by A verified traveler from Orlando
Posted 4 Jun 2024
Very nice resort
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 29 May 2024
Nice place. Have been there multiple times. Restaurants are getting more difficult to access. You now need a reservation for almost all of them which is disappointing.
by A verified traveler
Posted 29 May 2024
Excellent place
Comment from Hotel Management
29 May 2024 by Customer Service., Hotel Management
Dear AngieThank you for your kind rating of your stay with us ar Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.
by A verified traveler from Katy
Posted 27 May 2024
This is an adequate resort if you're on a budget. The location is 15 minutes from the airport, it is right on the beach and accommodating enough. The service staff is wonderful, attentive and always smiling. The food was average, nice display and variety but quality is 5/10. The room was nice enough but lacking in few basics such as towels (other than bath towel) lacking water since you can't drink from the tap and few other needs. It was not bad and like I said if you're on a budget then you get what you pay for.
by A verified traveler
Posted 25 May 2024
It was super clean,nice staff,perfect for kids and family
Comment from Hotel Management
29 May 2024 by Customer Service., Hotel Management
Dear Sanaz:Thank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.
by A verified traveler
Posted 24 May 2024
Nice property
Comment from Hotel Management
29 May 2024 by Customer Service., Hotel Management
Dear asif:Thank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service., Hotel Management
Dear Baer:Thank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.
