Ratings based on 3,040 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The staff was great and they were always cleaning up the property which was nice. It was walking distance from the clubs and the grocery store.
The food wasn’t that great and the bed wasn’t comfortable.
by A verified traveler
Posted 4 Jun 2024
I have been to this property multiple times. Monica our server and Max are amazing. The only reason we went back there this time, was because of them. The property is really close to shopping and the night life. The rooms need a little updating since they are outdated.
by A verified traveler
Posted 4 Jun 2024
Beautiful beach
by A verified traveler from las vegas
Posted 3 Jun 2024
El servicio de los miembros del equipo fue excepcional.Todos dispuestos a ayudar y a responder cualquier pregunta o duda,mucha amabilidad ,solo recomendaria enfasis en la limpieza de los banos en los cuartos.
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 2 Jun 2024
I liked the hotel property, the buffet food, Caribbean restaurant food, champagne, pools, and beach by Dreams Sands hotel. I didn't like the beach at property, Italian restaurant food, Japanese restaurant food, steakhouse restaurant food, wine and mixed drinks.
Comment from Hotel Management
4 Jun 2024 by Online Reputation Manager, Hotel Management
Dear Jose F,Thank you for sharing your feedback with us! We are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu CancunOnline Reputation Manager
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
I chose Riu Cancun due to the wonderful experience I had in Riu Jamaica and looked forward to doing so celebrating my birthday.. It was aweful all around..The condition of the prperty as advertised is misleading..We ended changing rooms 3 times because of a dingy aroma in the rooms , poor working air conditioner and soiled sheets..Front desk carmen and supervisor was rude until we got assistance from "Pamela.(.shes a keeper)..overall rooms need a complete make over..I had a really terrible time and would never return
Comment from Hotel Management
4 Jun 2024 by Online Reputation Manager , Hotel Management
Dear Moyra,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu CancunOnline Reputation Manager
by A verified traveler
Posted 1 Jun 2024
It’s beautiful. Very clean. The rooms could use some updating but it wasn’t that bad. The people working there are awesome! The dining was ok. Of course we would’ve loved ribeyes and crab legs, but the food was good enough for buffet dining. We’d definitely do this same trip again. Thanks for handling all the reservations, sure made it a lot easier on us!
