Ratings based on 1,434 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Compared to other Iberostar resorts, this one was a bit outdated. In addition, some of the servers in the main buffet were adverse towards darker people. In addition, they advertised a cigar lounge, but smoking was not allowed anywhere on the resort, to include the beach. The food was very good, and our room was very clean.
by A verified traveler from Sioux Falls
Posted 19 May 2024
by A verified traveler
Posted 16 May 2024
Though the property had some signs of aging/wear, the property was still very beautiful. Staff goes above and beyond to ensure you have an enjoyable stay. The grounds were well maintained and its right in the heart of the hotel zone. I would definitely stay here again!
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 12 May 2024
The location was pretty centralized,the Beach was beautiful, but the cleanliness in the rooms could be better & i was not a big fan of the all inclusive dining although
Comment from Hotel Management
13 May 2024 by Quality Manager, Hotel Management
First and foremost, we would like to thank you for choosing Iberostar Selection Cancun on your most recent vacation.Allow us to mention that we try to please all our guests and we believe that a pleasant and convenient surroundings are paramount to our guest's enjoyment during their stay with us and we are pleased to know that our privileged location was of your liking.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. Allow us to explain that we follow a strict cleaning protocol and we are characterized by our immaculate and pristine hotels.However, we will pass on your comments to the correct department for their consideration.We thank you for sharing your comments with us and it will be an honor to host you once again in the near future. Best regards,
by A verified traveler
Posted 9 May 2024
Louis in the breakfast area was top notch service! He served us everyday for a week! 5 star! Loved it here be back next year with our whole family!!!!!!!
Thank you!
Mucho gracias!
Comment from Hotel Management
13 May 2024 by Quality Manager, Hotel Management
Your review of Iberostar Selection Cancun is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 8 May 2024
I rate it a 4-star family hotel.
Located on a BEAUTIFUL beach.
The pool is really big and awesome.
The entertainment staff are great. There are a lot of activities to participate in. Gabriel is very kind. My husband played spike ball with Ricardo for multiple days. I did the water aerobics. Loved the Frida show. With the gym staff, I did Zumba and sunrise yoga.
Shout out to Daniel the chef. He came up to us multiple times to make sure the food was good. I normally never like all-inclusive food but the buffet and food in general were good! I loved getting burgers at the Mexican restaurant during the day. The tacos for dinner at the Mexican restaurant were delicious. The ribeye was great at the Steakhouse and enjoyed our experience at the Japanese. I didn't enjoy Horma as much.
The pool floor needs renovation ASAP!! You can almost cut your feet walking since the bottom is peeling.
They gave us a room with double beds instead of the king we asked for. There were a lot of gnats. The only thing I liked about the room was the water pressure in the shower.
The biggest con is that the toilet smelled like sewer. It made the whole room smell like sewer and I had to sleep with a shirt on my face to avoid the smell. I almost changed my rating to a 3 because of this.
Overall good family hotel for those looking to relax. Need to fix the sewer smell!! For young adults trying to party book the adults only side.
Comment from Hotel Management
10 May 2024 by Quality Manager, Hotel Management
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Cancun and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. Our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in excellent conditions, however, we will pass on your comments to the proper department for their consideration.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 7 May 2024
This was definitely the worst food we’ve had at an all inclusive in Cancun. The buffet was terrible and things were constantly empty. They’d use the same tongs to cook chicken then grab a raw piece for someone else and everything was always cold. Restaurant food was barely any better. Rooms were okay and entertainment was good. Other than that was not impressed
Comment from Hotel Management
12 May 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Selection Cancun for your recent holiday.It is a pleasure to know that our entertainment program was to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Our dedicated team of chefs do work very hard on a daily basis to offer national and international options, using only the highest quality ingredients to please the most discerning palates. It is important to mention that all our buffets and restaurants work with high standards and protocols regarding hygiene, health, sanitation and safety. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. However, we do not take your comments lightly and we will forward them to the correct department for its review.We thank you for sharing your opinion with us and we look forward to welcoming you back again at any of our Iberostar Hotels & Resorts. Until then, we wish you all the best. Best regards,
