Ratings based on 2,518 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The best service in the world.
by A verified traveler
Posted 28 May 2024
Overall amazing experience for our first time in cancún. Staff is very friendly and food and drinks are very good especially for an all inclusive.
by A verified traveler
Posted 28 May 2024
Dont book a swim up room though Expedia, if you have kids under 10 years. Both Expedia and Hilton accepted the booking but just a few days before travel, Hilton changed our room type to something else. The hotel is good but this experience was bad. Even during our stay there was another family in the swim up whose kid was definitely under 5. But the hotel didnt care..We didnt like this place for the inconsistencies in their policies.
by A verified traveler
Posted 28 May 2024
What a time to be alive.
Comment from Hotel Management
28 May 2024 by Hilton Cancun, an All-Inclusive Resort , Hotel Management
Dear IgorWe're thrilled to hear that your stay was exceptionally enjoyable and that our service exceeded your expectations. Ensuring our valued guests have an unforgettable experience is our utmost priority. Your kind comments are deeply appreciated, and we've joyfully shared them with our dedicated team.Warm regards, #HiltonCancunTeam
by A verified traveler
Posted 27 May 2024
If you are an introvert, this would be a good hotel for you and if you are on a low maintenance trip, this would be a good resort for you. If you were coming with children, it will be a good place for you as well. But if you are in your 20s extroverted like to have things to do, don’t wanna be too relaxed when I have kind of options of both and be in the ocean. This is not a resort I would recommend.
Comment from Hotel Management
28 May 2024 by Hilton Cancun, an All-Inclusive Resort , Hotel Management
Dear Christabel Thank you for dedicating your time to craft an overview of your stay with us. Your effort is greatly appreciated. We're sorry to hear that your experience was less than pleasant. Rest assured, this situation doesn't align with our resort's usual standards, and we'll take necessary steps to prevent similar occurrences in the future. Again, we express our gratitude for sharing such a wonderful review of your experience with us. We eagerly anticipate the pleasure of hosting you once more in the near future.Warm regards, #HiltonCancunTeam
by A verified traveler
Posted 27 May 2024
Very family friendly resort. Loved all the amenities for kids esp the drop of care for 4yo . It gives parents some time to enjoy themselves too. The kids had an amazing time. The beach area could be better. The drop down from the stairs to sand was too steep. Overall we really enjoyed the facilities. Will love to come back again soon.
Comment from Hotel Management
28 May 2024 by Hilton Cancun, an All-Inclusive Resort , Hotel Management
Dear Zhuo We're thrilled to hear that your stay was exceptionally enjoyable and that our service exceeded your expectations. Ensuring our valued guests have an unforgettable experience is our utmost priority. Your kind comments are deeply appreciated, and we've joyfully shared them with our dedicated team.Warm regards, #HiltonCancunTeam
by A verified traveler
Posted 26 May 2024
We didn’t like the food. Quality wasn’t good especially the restaurant where you have to make reservations.
Comment from Hotel Management
27 May 2024 by Hilton Cancun, Hotel Management
Nayaar, thank you for staying at Hilton Cancun, an All-Inclusive Resort and for taking the time to provide your feedback, it will help us to detect areas of opportunity so we can improve the guest experience. We look forward to making it right!
by A verified traveler
Posted 26 May 2024
We lovey it. It was very nice vocation with my Family. Big Thank you to the beach/pool waiter Veronica- she is amazing!
And also BIG Thank YOU to the kids Club staff- they are so sweet! Our kids loved this place.
Comment from Hotel Management
27 May 2024 by Hilton Cancun, Hotel Management
Lyubov, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and that our Kids Club staff went above and beyond to make your stay amazing. We truly hope to see you back again soon!
by A verified traveler from Salt Lake City
Posted 25 May 2024
It was beautiful, the only downside was the food and the staff at the buffets. We did have a nice week there anyways
Comment from Hotel Management
27 May 2024 by Hilton Cancun, Hotel Management
Lia, Thank you for choosing us and for your kind feedback. We were thrilled to have you with us.
by A verified traveler
Posted 25 May 2024
The staff was helpful, friendly and amazing! Food was amazing! The only downside for us was the comfort of the beds and room furniture. I would highly recommend.
Comment from Hotel Management
27 May 2024 by Hilton Cancun, Hotel Management
Richard, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!
