Ratings based on 2,082 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Excellent and beautiful property. Jessica my online guest butler was outstanding.
by A verified traveler
Posted 20 May 2024
It was a pleasant experience
by A verified traveler
Posted 20 May 2024
What I like the most was the staff member was friendly
by A verified traveler
Posted 20 May 2024
The staff was great. The only thing i didn't like was them trying to get us to buty a time share
by A verified traveler
Posted 19 May 2024
Food was good. Staffs are very friendly. The rooms are older and we can hear noise from above and next door.
Comment from Hotel Management
20 May 2024 by Guest Service, Hotel Management
Dear NickThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We hope to continue being your preference and it will be a pleasure to see you in the near future.Kind regards,
by A verified traveler from Satellite beach
Posted 19 May 2024
Staff is amazing
Comment from Hotel Management
19 May 2024 by Guest Service, Hotel Management
Dear John Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,
by A verified traveler
Posted 18 May 2024
Great place to visit
Comment from Hotel Management
19 May 2024 by Guest Service, Hotel Management
Dear NajahThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely
by A verified traveler
Posted 18 May 2024
The air conditioning in my room never get below 75 degrees and my ceiling fan was broken. The 2 pools needed double the amount of chairs. I had the worst prime rib (paid extra for), worst chicken parm, worst seafood tomato dinner and worst chinese food, in my life. And to cap it off, the whole hotel lost power for 4 hours on my last night there. The best parts were the amazing, friendly staff, the buffet breakfast and anytime all you can eat ice cream in the cafe.
Comment from Hotel Management
19 May 2024 by Guest Service, Hotel Management
Dear William JThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely
by A verified traveler
Posted 18 May 2024
Good place
Comment from Hotel Management
19 May 2024 by Guest Service, Hotel Management
Dear AshrafThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely
by A verified traveler
Posted 18 May 2024
The property was huge and the restaurants inside the property were excellent.
Comment from Hotel Management
19 May 2024 by Guest Service, Hotel Management
Dear MohjyotThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely
