Ratings based on 3,315 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The staff are amazing
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 20 May 2024
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.
by A verified traveler
Posted 20 May 2024
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site...
The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel.
Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
by A verified traveler
Posted 20 May 2024
Tg
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
We loved this trip
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler from damascus
Posted 19 May 2024
Food was terrible. Very limited options
by A verified traveler
Posted 19 May 2024
I loved everything ❤️ nothing i didn't like
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 19 May 2024
Great!
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 19 May 2024
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Comment from Hotel Management
20 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
