Ratings based on 1,129 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Had an amazing stay here! We booked the Junior Swim-up Suite and I absolutely fell in love with it had such an amazing view to the beach! Huge shout out to Luis he was checking in on us making sure we were okay and taken care of! Overall my stay was amazing and hoping to visit again in the future!
Comment from Hotel Management
17 May 2024 by Social Media , Hotel Management
We are glad to hear that you had a good experience, we hope you can visit us in the future. We send you a cordial greeting from the entire Flamingo Hotel team.
by A verified traveler
Posted 16 May 2024
Great stay. Our Butler Luis was awesome.
Comment from Hotel Management
17 May 2024 by Social Media , Hotel Management
We are glad to hear that you had a good experience, we hope you can visit us in the future. We send you a cordial greeting from the entire Flamingo Hotel team.
by A verified traveler
Posted 13 May 2024
Our overall stay at the flamingo was great! Friendly happy helpful staff! The food was really good and rooms clean. The hotel itself is a little older but we really enjoyed it. For the price being affordable we were overall impressed. We will definitely consider staying here again in the future
Comment from Hotel Management
17 May 2024 by Social Media , Hotel Management
We are glad to hear that you had a good experience, we hope you can visit us in the future. We send you a cordial greeting from the entire Flamingo Hotel team.
by A verified traveler
Posted 6 May 2024
Our room was amazing with a panoramic view of the ocean!!!
Comment from Hotel Management
8 May 2024 by Jeffrey, Hotel Management
That sounds absolutely stunning! We're thrilled to hear that you enjoyed your room with a panoramic view of the ocean. There's something truly magical about waking up to the sight and sound of the ocean waves. We hope that breathtaking view added an extra layer of enjoyment to your stay. If there's anything else we can do to make your experience even more memorable, please don't hesitate to let us know. We'd love to welcome you back for another amazing stay in the future!
by A verified traveler
Posted 4 May 2024
The view was amazing. The food ,WiFi, and rooms not so much. We had bugs in the room crawling on you at night. Not much to choose from on food and what they did have was not good. Will not stay here again. Also very loud lots of crying kids
by A verified traveler
Posted 1 May 2024
This place isn’t to party. You can’t be by the pool and play music off your speaker. (we got in trouble for doing that) They don’t play music either. They closed the beach at 6pm! Forced everyone to go to the hotel/pool. What is that? The pool is small, and only has about 12-15 chairs tops. Bars close at 11, so you can’t get any kind of drinks after that. No vending machines or anything open. If you’re with a family, I guess it’s ideal… but other than that, I’d stay somewhere else.
by A verified traveler
Posted 1 May 2024
Two days mechanics working on my air conditioning because we didn’t have air. Had to sleep last night, mechanics coming in and out of my room when I needed to shower Or even just relax, they kept giving us excuses about the air conditioning, not working Waiter at buffet gave us a dirty look because we asked for Our coffee she brought us coffee and when we reminded her, she literally gave us a dirty look right in my face
by A verified traveler
Posted 23 Apr 2024
I have stayed at Flamingo Cancun 8 times over the past 30 years. The bigger resorts are swankier, but i like the smaller size of Flamingo. I'm not worn out walking back & forth from my room to the beach.
Comment from Hotel Management
23 Apr 2024 by Fredy Ochoa, Hotel Management
hello srita karen the flamingo team apreciate that you had chosen us for your vacations and we be glad to have have you back, the flamingo team says hi and see you soon.
by A verified traveler
Posted 20 Apr 2024
I will never forgive the horrible week spent at Flamingo. Instead of being happy and enjoying with family, I spent my wedding week at their front desk trying to sort out all the issues from broken ACs, staff rudeness, cancelled reservations for my family and friends. The day before my wedding I was worried about where my 86 year old grandma was going to sleep because of their lack of planning and customer service. I trusted this hotel by recommending it to my guests and the experience was awful. It was embarrassing that I recommended Flamingo. It’s so sad that this is what most mexicans traveling to cancun can afford in our own country. The price difference is there for a reason, sadly. Rude, close minded staff, horrible food at the 2 tiny restaurants that makes you wait 40 minutes to sit down, room service that charges you 90 pesos PER ITEM they bring you so yes, cans of soda are included in the all inclusive package but if you want 5 cans brought to your room they will charge almost 500 pesos to bring them. ACs that don’t work, hotel staff gossiping or trying to sell things to guests starting at 7AM right outside your door. This hotel claims they can’t do you any favors due to their policy but doesn’t have any issues ignoring their policy of honoring a contract and give you a room you paid for. Flamingo robbed my family monetarily and from being able to be happy together at the beach which was a once in a lifetime trip for all of us. STAY AWAY FROM THIS HOTEL.
Comment from Hotel Management
21 Apr 2024 by FELIPE REYES, Hotel Management
Estimada, Mariana. Lamentamos mucho tu horrible experiencia sin duda estoy seguro que si en su momento reporto con algún encargado del hotel le debieron de atender de inmediato sin embargo reconocemos nuestras áreas de oportunidad por lo que ofrecemos nuestras más sinceras disculpas por el mal momento.Como todo establecimiento tenemos reglas y en efecto políticas que seguir mismas que nuestros huéspedes firman desde su registro. Gracias a sus comentarios estaremos reforzando nuestras áreas de oportunidad; a pesar de sus comentarios negativos el hotel siempre tendrá las puertas abiertas para usted y su familia y se mantiene al margen de el sentimiento que este pueda generar ya que nuestros huéspedes son lo más importante para nosotros.
by A verified traveler
Posted 18 Apr 2024
They need to get BETTER at servicing guests. Staff were rude specially at the buffet area
Needs to IMPROVE menu
Needs to IMPROVE MANTEINANCE of rooms. Our room was dirty, toilet did not work properly, faucets was broken, mirror blocked with TV, AC only worked at one temperature, and so many more details
Comment from Hotel Management
19 Apr 2024 by FELIPE REYES, Hotel Management
Dear guest, we are very sorry for the inconvenience you have mentioned, we offer our sincerest apologies. We will immediately follow up on our areas of opportunity, we hope to see you soon.
