Ratings based on 2,023 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Axel D., Hotel Management
Dear NAME,Thank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler from San Luis Potosi
Posted 15 May 2024
Hotel was fine, close to the Airport, staff not particularly friendly, food was not nice at all, we ordered four different items and none of them were nice at all.
Comment from Hotel Management
16 May 2024 by Axel D., Hotel Management
Dear MIguelThank you very much for taking the time to give us your feedback.However, upon reading your comments, I see that your stay was not completely satisfactory. In advance, I offer a sincere apology for the incidents that occurred during your recent visit. I have personally reviewed these points in conjunction with the departments involved and we are taking corrective actions, to prevent similar situations from recurring in the future.I know that apologies after the fact may be worthless, however, I ask you to accept them as a sign of our commitment to improve the level of our facilities and service.
by A verified traveler from NLV
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Axel D., Hotel Management
Dear StephanieThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted 14 May 2024
Nice hotel close to the airport. Lovely pool and very good breakfast which was included
Comment from Hotel Management
14 May 2024 by Axel D., Hotel Management
Dear PaulThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted 13 May 2024
Quiete clean comfortable good food
Comment from Hotel Management
14 May 2024 by Axel D., Hotel Management
Dear YadiraThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted 10 May 2024
Very good hotel near the airport.
Comment from Hotel Management
11 May 2024 by Axel D., Hotel Management
Dear JohannesThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted 8 May 2024
Overall had a great experiencia in this hotel, the only thing UNACCEPTABLE is to provide CHEAP toilet paper in a hotel of this category.. (a piece of cardboard would have been a better idea..) :I
Great welcoming from the staff and in restaurant!
Comment from Hotel Management
8 May 2024 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!First of all please accept our apologies for the inconveniences experienced during your stay.Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards
by A verified traveler
Posted 6 May 2024
We had an overnight stay... The room and service were great.
Comment from Hotel Management
6 May 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 3 May 2024
Nice well kept property, with a nice pool area. Very close to the airport. The Oxxo and souvenier store to the side of the hotel were very convenient. The shuttle included to the airport worked great, it runs twice an hour. Property was very clean, comfy beds, and quiet hotel for sleeping. They offer a free breakfast buffet, that had a lot of options, the only thing missing was some bacon or sausage at the buffet. Having a restaurant on site was very handy.
Comment from Hotel Management
4 May 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 2 May 2024
It's an airport hotel, so there isn't much around, but it's easy to get an uber somewhere if you want. The hotel was clean and the pool was nice. The breakfast was really good. Loved the aromatherapy body wash in the shower - plus it was a bulk dispenser so saved on the overpackaged single-use mini shampoo, etc. Would be more sustainable to also add a hand soap at the sink instead of an individually wrapped soap bar.
The airport shuttle is a little confusing. We didn't understand the instructions the hotel sent, and asked for clarification, and our questions were not answered. In the end we got a quick response from the whatsapp number when we landed at the airport and the wait wasn't too long. At the hotel, it's on a regular schedule to get back to the airport. This could easily be made much more clear.
Also we left something behind in our room, and were super stressed by the fact that the front desk has no means of communication with housekeeping. We had to wait till housekeeping was back the next day to find out if our stuff was found. It took four phone calls and a message on expedia to get an answer. A better CRM system needs to be implemented to log lost property for all teams to access. What if we had been flying back home and needed our stuff urgently? Thankfully we were still in Cancun, just at a different hotel, so it all worked out.
Comment from Hotel Management
3 May 2024 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!First of all please accept our apologies for the inconveniences experienced during your stay.Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards
