Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
2 May 2024 by QT Canberra Team, Hotel Management
Hi Muye,Thank you for leaving a review with us, we highly appreciate it!
by A verified traveler
Posted 23 Apr 2024
Great hotel with very good staff. The bar is unbelievable 👌👌👌
Comment from Hotel Management
25 Apr 2024 by QT Canberra Team, Hotel Management
Hi Tim, thank you for leaving your feedback. We're especially elated to hear you have enjoyed your interactions with our team. Hopefully we get to welcome you again soon!
by A verified traveler
Posted 12 Apr 2024
Rooms are unkept and need deep clean. Isolated location and no pool/fitness. Staff were not very accommodating for late/early check out. Rooms have no safes and no peep holes on hallway door for safety.
Comment from Hotel Management
25 Apr 2024 by QT Canberra Team, Hotel Management
Hi Andre, thank you for leaving your review with us. We do apologise that your stay was not up to par, and have forwarded the feedback to our team.
by A verified traveler
Posted 2 Apr 2024
Common areas of the hotel are nice and clean but room definitely was not. There was mould on the walls and roof of the bathroom (makes sense since there was no fan) and bedding had stains. Very expensive for the level of quality, should have stayed at a dodgy motel for the same level of cleanliness and saved my $$$
Comment from Hotel Management
6 Apr 2024 by QT Crew, Hotel Management
Spick, span and all decked out in design-led details - that’s usually us. We’re so sorry you found your room to be anything less. We’ve passed along your feedback to our housekeeping team so we can get everything sparkling again. We work hard to match all kinds of QT experiences to their price tags, and we’re sorry to hear the value wasn’t there for you this time. Thank you for letting us know what you thought. We’re always adjusting with new offerings, and hope you’ll give us a try again soon.
by A verified traveler
Posted 1 Apr 2024
Hotel has a lot of surrounding construction, wasn't advised ahead of stay. Parking is $30 per night and there are limited alternative options. Expedia mentions twin beds (in other hotels twin bed has meant two doubles), but at QT it is two single beds. We were originally in room 710 with two twin beds, next to the lift. Lift noise was so loud we asked to switch rooms. We're told lift shuts at 9pm but with a baby who would nap in the room during the day it's not even an option with so much noise. Staff helped us to move to a king bed in room 210. This room is so much smaller and the king bed was just singles strapped together. Co sleeping with a baby is awkward with a ridge in the bed. Curtains were dirty with stains and stains on the chairs and carpet. One lamp didn't even have a globe in it. Bathroom sink tap was loose and jiggled around when touched. Air con is an old dial and clanged in the vent when adjusted. Staff were lovely but it wasn't an enjoyable stay.
Comment from Hotel Management
6 Apr 2024 by QT Crew, Hotel Management
Thank you for taking the time to share your feedback with us. Progress is challenging and whilst we love to see change, we understand its disruption.Please let our reservations team know if you are ever planning on returning and we will ensure you experience our more ‘relaxed’ version.
by A verified traveler
Posted 31 Mar 2024
Lots of road works around the hotel.
Comment from Hotel Management
1 Apr 2024 by QT Crew, Hotel Management
Hi Leah,Thank you for taking the time to share your feedback with us. Progress is challenging and whilst we love to see change, we understand its disruption.Please let our team know if you are ever planning on returning and we will ensure you experience our more ‘relaxed’ version.
by A verified traveler from Hamilton South
Posted 17 Mar 2024
There is construction at the front of property.. However. There are great views to Parliament House, shine dome & telegraph tower from the rooms facing the other way.
Good bar & restaurant
Comment from Hotel Management
27 Mar 2024 by QT Canberra, Hotel Management
Hey Kim, Thank you for leaving us a review!It sounds like the QT Life is definitely one to write to home about. Come back soon
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
17 Mar 2024 by QT Crew, Hotel Management
Hi Matthew,Thank you for taking the time in reviewing your stay with us. We're thrilled to hear the QT Canberra hotel smashed all your expectations with us. We look forward to welcoming you on your next visit.
by A verified traveler
Posted 3 Mar 2024
Lobby was beautiful, room was very nice. Construction zone all around property. Paid for parking and no spots available. Would stay again though as long as parking wasn’t an issue
Comment from Hotel Management
17 Mar 2024 by QT Crew, Hotel Management
Hi Kristen,We're so glad to hear you had a beautiful stay with us, we do apologise for the construction noise and the unavailability of our car parks. Your feedback has been passed along to management for review and we do apologise for the inconvenience.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Mar 2024 by QT Canberra, Hotel Management
Hi Madeleine, Come back anytime ! Thank you for taking the time to leave us a review
