Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The shower didnt drain properly had to request more towels to soak up water in bathroom
Comment from Hotel Management
16 May 2024 by Lukas Wilfling, Hotel Management
Dear Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our engineering team is looking into the issue and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler from OCALA
Posted 14 May 2024
Mercure Canberra is well located, there are nearby options to use the public transportation in the city. The hotel areas need some attention. Breakfast offers a good choice for continental breakfast. The room was spacious and clean, comfortable bed and huge bathroom, however the safety deposit box did not work and I wasted time waiting for someone to fix it which in the end it did not work and could not use it. Overall, Mercure Canberra is a good choice for a short stay or visit.
Comment from Hotel Management
16 May 2024 by Lukas Wilfling, Hotel Management
Dear Rene,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our Breakfast Crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 7 May 2024
The property is old and I expected that as it’s been a Canberra gem for ages. However, I expected much comfier beds for a Mercure. I’ve stayed at quite a few Mercure’s and this has been the worst bed of all. I was hoping going with this brand name would mean comfy facilities even though it’s an old building.
There’s also no lift, so be careful if you have accessibility issue.
Comment from Hotel Management
7 May 2024 by Lukas Wilfling, Hotel Management
Dear Rosanna,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 22 Apr 2024
nice old style property....staff were very helpful retrieving a lost item
Comment from Hotel Management
23 Apr 2024 by Lukas Wilfling, Hotel Management
Dear Michael,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Served our purpose
Comment from Hotel Management
23 Apr 2024 by Lukas Wilfling, Hotel Management
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 7 Apr 2024
Nice stay, lovely and quiet property. A few minor wear and tear setbacks in the room but otherwise fine.
Comment from Hotel Management
7 Apr 2024 by Lukas Wilfling, Hotel Management
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 3 Apr 2024
Friendly staff
Comment from Hotel Management
7 Apr 2024 by Lukas Wilfling, Hotel Management
Dear Julian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 16 Mar 2024
Quiet location
Comment from Hotel Management
1 Apr 2024 by Lukas Wilfling, Hotel Management
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 5 Mar 2024
Great value and still close to the city, free secure parking and generous sized rooms.
Comment from Hotel Management
6 Mar 2024 by Lukas Wilfling, Hotel Management
Dear Jason,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Lukas Wilfling, Hotel Management
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
