Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Room wasn't cleaned one day, advised reception and next day wasn't cleaned again. Third day was cleaned, but very poorly. Staff made no effort to do the bare minimum.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 23 Apr 2024
An unusual building, showing its age but rooms well appointed and cosy. Appreciated the kitchenette. Excellent value for money. Very helpful and accommodating staff.
Comment from Hotel Management
28 Apr 2024 by Heidi – Guest Service Agent, Hotel Management
Hi Jonathan,Thank you for taking the time to leave such positive feedback about your recent stay. Our team takes great pride in delivering exceptional customer service to all guests and I am pleased to see this reflected. We are glad that you found the rooms satisfactory and utilised the kitchenette with it’s included utensils. We hope to welcome you back to stay with us soon!Kind Regards,Heidi – Guest Service Agent
by A verified traveler
Posted 10 Apr 2024
Love this property, it’s clean, beds are comfy and super convenient location - close to everything !
Comment from Hotel Management
22 Apr 2024 by Mia – Guest Service Agent, Hotel Management
Hi Marina,Thank you so much for your wonderful review! We're delighted to hear that you loved your stay with us and found our property clean, with comfy beds, and conveniently located. We look forward to welcoming you back on your next visit!Kind regards,
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Friendly and helpful reception staff when we arrived. Room was lovely, seems like renovated recently. Great value, would stay again
Comment from Hotel Management
22 Apr 2024 by Mia – Guest Service Agent, Hotel Management
Hi Chris,Thank you for sharing your experience with us! We're delighted to hear that you found our reception staff friendly and helpful upon your arrival and that you enjoyed your lovely room. We look forward to welcoming you back for another enjoyable stay in the future!Kind regards,
by A verified traveler
Posted 1 Apr 2024
Overall, my stay was satisfactory, but there were a few aspects that left something to be desired.
Positive Note: Service appartments front office staff’s were friendly and accommodating, and the check-in process was smooth and efficient. The location of the hotel was convenient for my needs, with easy access to nearby attractions and restaurants.
Average: The room I had was clean and well-maintained, offering the basic amenities one would expect from a standard service appartments. However, the standout feature is often the bed comfort, and unfortunately, I found the bed at this property to be average at best. The mattress was a bit too firm for my liking, and the pillows were not as plush as I would have preferred. As a result, I didn't get the best night's sleep during my stay.
Overall, if you're looking for a budget-friendly option for a short stay, Madison Executive Appartments could be a suitable choice. However, if bed comfort is a top priority for you, you may want to consider other options with more comfortable bedding.
Comment from Hotel Management
22 Apr 2024 by Mia – Guest Service Agent, Hotel Management
Hi Praveenkumar,Thank you for your feedback. We're glad you found our staff friendly and the check-in process smooth. We're also pleased you enjoyed our convenient location. We apologise for any discomfort caused by the bed. We will take your comments into consideration for improvement. We hope to welcome you back for a better experience in the future.Kind regards,
by A verified traveler
Posted 26 Mar 2024
The room is not clean properly
Comment from Hotel Management
21 Apr 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Su Hua,Thank you for taking the time to leave this 4/5 star review of your recent stay in our One Bedroom Family Suite.I do hope you had the opportunity to chat to our friendly Reception & Housekeeping team about your concerns as we could have rectified this instantly, creating a more enjoyable stay. I do hope we have the opportunity to welcome you back in the future.
by A verified traveler
Posted 24 Mar 2024
Great location and nice and clean. Would be handy having more parking for bigger cars.
Comment from Hotel Management
21 Apr 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Taryn,Thank you for taking the time to leave this lovely 5/5 review of your recent stay at Madison Canberra.I am so pleased you found the Studio Deluxe Double clean and comfortable and were able to easily find your way around Canberra's attractions.We hope to welcome you again on your next visit.
by A verified traveler
Posted 24 Mar 2024
Good location , but dark rooms with no natural airflow or effective aircon.
Dark and stuffy
Comment from Hotel Management
21 Apr 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Rick,Thank you for taking the time to review your recent stay in the King Executive + 2 Singles One Bedroom Apartment.I am pleased that you were able to take advantage of our central location to all that Canberra has to offer and do wish we had the opportunity to investigate any maintenance concerns with the air-conditioning in your room.
